Job description En tant qu’Agent d’Accueil pour l'agence Goldcar de Nice aéroport, vous serez un véritable ambassadeur de notre marque en prenant le soin de porter les valeurs du Groupe. Vos missions: Renseigner et conseiller les clients sur les véhicules, les prestations, les dispositions contractuelles et les modalités de départ et retour ; Modifier et compléter les contrats de location et état des lieux des véhicules; Accompagner le client et appliquer la politique de fidélisation de l’entreprise; Vérifier les véhicules au départ ; Appliquer les différentes procédures de sécurité et de contrôle mises en place par la société; Fournir le meilleur service possible en vue de fidéliser la clientèle à la marque; Traiter et régler les éventuels problèmes ou réclamations; Assurer le suivi administratif de la flotte : rapports d’état du parc, suivi des dossiers sinistres; Garantir la bonne communication entre les équipes en toutes circonstances. Profil recherché: Attaché(e) à la relation client Vous maîtrisez l'anglais et souhaitez l'utiliser au quotidien Vous êtes doté(e) d'un bon esprit d'équipe Capable de travailler le week-end/jours fériés et en shift (horaires décalés) Permis B en cours de validité Nous vous offrons: Un salaire évolutif - fixe Contrat CDI - Temps plein Formation solide (gestion, vente) Perspectives d'évolution Intégrer une équipe soudée et dynamique Nous vous apprenons un métier Tickets Restaurants Informations supplémentaires * Les valeurs d’Europcar Mobility Group • We act with respect • We move as one • We take responsability • We embrace change • We are happy to help Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !