Job Description: Administrator Leicester Clinic – LE4 1ET Permanent £26,800 dependant on experience + excellent benefits Full Time – 37.5 hours Onsite We make health happen. Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. Role Overview To ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. To contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us. As a Bupa Clinics Administrator and Receptionist, you'll play a vital role in ensuring smooth operations within the clinic. As well as the background administrative tasks you will meet and greet our customers, making them feel at ease and comfortable. You will thrive on delivering exceptional customer service, even under challenging circumstances. You’ll help us make health happen by: Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout • Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails • Proactive in maintaining a well presented reception and waiting areas • Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results • Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms • Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA • Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure • Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines • Assist in bookings of mammograms and MSK referrals (where delivered at the centre) • Post – collect, open, date stamp, distribute incoming post, and post outgoing post. • Generate letters as required by the business. • Monitor stocks and order goods when required. • Process invoices/delivery notes as per Bupa policy • Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required. Key Skills / Qualifications needed for this role: Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role as a Receptionist. Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease. Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift. Excellent attention to detail and understanding of the various Microsoft office packages. • GCSE level or equivalent • PC literate – proficient in MS Office packages • Excellent communication (written and verbal) and interpersonal skills • Team working experience • Audio Typing • Knowledge of Medical Terminology (desirable) Key Behaviours • Customer service orientated • Well organised & Prioritisation • Reliable • Accurate • Proactive • Flexible • Polite & Diplomatic Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual Health Services Bonus Scheme Support with travel costs via a season ticket loan or cycle2work Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately Time Type: Full time Job Area: Locations: Clinics - Leicester Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.