You have a life. We like that about you. At OCLC, we believe you'll do the best work of your life when you're living the best life possible. We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one. The Account Manager is responsible for managing and expanding OCLC’s relationships with existing clients across Arabic-speaking Middle Eastern countries, while also identifying and developing new opportunities. This role emphasizes territory planning, account development, and market intelligence to strengthen OCLC’s competitive position and deliver sustained growth. Responsibilities Client Relationship Management Achieve or exceed sales and revenue targets within the assigned territory. Manage and expand relationships with existing clients to ensure satisfaction and retention. Identify client needs and provide solutions that align with OCLC’s portfolio. Navigate cultural and business practices unique to the Middle East to build trust and credibility. Market Development & Competitive Analysis Identify, qualify, and pursue new leads and prospects within the region. Monitor and analyze competitor activities, including pricing and market positioning. Deliver intelligence to support product development and regional strategy. Territory Planning & Sales Execution Develop and implement comprehensive account plans for assigned markets. Collaborate with the Sales Manager on regional initiatives. Participate in marketing campaigns and activities to build brand presence. Manage remote engagements with clients using digital communication tools. Qualifications & Competencies Education & Experience Master’s degree in Library and Information Science or related field. 4–5 years of relevant experience in account management, sales, or client services. Experience with business writing and technical documentation. Skills & Competencies Native or fluent Arabic; strong English proficiency. French is an advantage. Proficiency in CRM platforms and virtual collaboration tools. Excellent communication, negotiation, and relationship-building skills. Ability to manage multiple priorities across diverse time zones. Working Conditions Fully remote role based in the Middle East. Travel across the region (30–50%, when feasible). Flexible availability for coordination with OCLC headquarters. Don't see a role that fits just yet? Send your resume to our Talent Acquisition Team for future opportunities! Who we are: OCLC, a worldwide library services organization headquartered in Dublin, Ohio, is a leader in information technologies and innovative online services. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries cut costs while keeping pace with the demands of our information-driven society. What we do: When the world’s information is within reach of every individual, nothing will stand in the way of a brighter future. Together as OCLC, libraries connect people to the information they need to solve problems, push boundaries and shape the future. Knowledge sparks learning, creativity, and innovation. Together we make breakthroughs possible. Because what is known must be shared. Live our values: New ideas. Open dialog. Hard work. Recognition. Servant’s heart. We offer a dynamic, fulfilling work environment that is productive, collaborative, innovative—and fun. There is a strong, team-based culture where everyone is appreciated and focused on common goals. You will make a difference.