1. Operational Quality Monitoring: Conduct daily monitoring of project performance metrics, identify anomalies, and perform root cause analysis. Drive rapid resolution of operational issues to ensure customer KPIs are met and enhance the end-to-end service experience. 2. Customer Relationship Management: Conduct regular client visits and needs assessments to deepen relationships. Build and maintain trust by resolving logistics challenges, boosting satisfaction, and increasing share of wallet. 3. Process Optimization & Innovation: Leverage operational data and business scenarios to design lean management frameworks. Spearhead cross-departmental process improvements and product iterations to mitigate risks and elevate efficiency. 4. Revenue Growth & Opportunity Conversion: Track revenue performance, diagnose shortfalls, and implement corrective actions. Identify latent client needs to drive new business initiatives and revenue expansion. 5. Cross-Functional Collaboration: Coordinate internal and external resources across operations, sales, and product teams. Rapidly address client requirements and standardize complex supply chain solutions. 【About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world. 【Our Global Business】 We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide. Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International 【International Logistics】 JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands. Specialist Development Program (JD STAR) The JD STAR Program, launched by JD.com in 2015, is an annual recruitment initiative targeting fresh graduates from top universities worldwide. This program aims to nurture talent by placing high-potential graduates in roles that support JD.com's fast growing business and empowering them through extensive training and coaching. As a dedicated career development platform for sustained growth, it is tailored for graduates seeking professional advancement and career achievements. Internship Program (JD YOUNG) The JD Young Internship Program aims to cultivate young talent by providing opportunities to enhance their professional skills and accelerate their growth. It is also designed to identify high-potential candidates suited for the JD Star or JD Vanguard Program. Logistics future leaders Program (JD Vanguard) JD Vanguard is a strategic talent supply chain project of JD.com, aiming to build a team of young talent embodying the JD spirit and deeply rooted in frontline operations. With the phased goal of cultivating grassroots managers, it ultimately nurtures mid-level managers who understand frontline operations and can drive strategic implementation.With the rapid growth of JD Logistics, the JD Vanguard Program is planned to be launched in different countries and regions.