JOB DESCRIPTION: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries. Abbot Diagnostics are looking for an Abbott Sales Ambassador (field based) to join the team to cover the south-coast from Kent as far as Portsmouth + Jersey. The position reports directly to District Customer Experience Manager. About the organisation The Customer Experience Organisation is a part of our customer focusing organisation in Europe. Today, there are fewer, larger and more complex customers than ever before. The Customer Experience Organisation is responsible to create stronger, solutions-focused customer partnerships while also meeting the day-to-day service and support needs. Primary objective of the position The Abbott Sales Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service Major accountabilities: Full revenue responsibility including forecasting and target performance achievement. Act as a trusted partner and advisor as Abbott’s main contact to customers Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process New product and menu expansion targeting and sales support Prepare and execute regular customer business reviews Manage routine renewals of base business accounts and negotiate long-term contracts Provide first line service support and technical troubleshooting for defined service interventions with an average completion time of 2 hours (range 0-4 hours) Perform technical service bulletins (TSBs) Implement new assays Provide ongoing training and coaching to customers Oversee progress of cross-functional implementation team (post-sale) with project manager Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue. Educational background Bachelor’s degree or equivalent experience required. Bachelor’s / Engineering degree in bio medical / electrical / mechanical / medical technology or commercial is preferred. As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Force DIVISION: CRLB Core Lab LOCATION: United Kingdom > Maidenhead : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter