Void Manager

Salary range: Grade 16 £60,573 - £62,766 p.a. plus fantastic benefits Contract: Permanent Hours of work: 36 hours per week Location: Croydon Voids Manager Transform Croydon’s voids service and deliver quality homes faster Croydon is one of London’s largest and most diverse boroughs, and our Housing Directorate is on a journey of transformation. Following our self-referral to the Regulator for Social Housing in 2021, we have made significant improvements, and in April 2025, the regulatory notice was formally lifted. Now we are building dedicated specialist teams to ensure our homes meet the highest standards and are ready for our residents without delay. We are seeking an experienced and motivated Voids Manager to lead our voids service. You will take operational responsibility for managing void repairs, overseeing contractors, and driving performance to ensure empty properties are turned around quickly, cost-effectively, and to an exceptional standard. About the role: Leading and developing a team of voids surveyors and support officers. Overseeing the end-to-end voids process to ensure homes are ready for re-let on time. Managing contractors, monitoring performance, and ensuring value for money. Analysing performance data and driving continuous service improvement. Working closely with tenancy, lettings, and asset management teams. Managing budgets effectively and ensuring compliance with health and safety regulations. Building positive relationships with residents, contractors, and stakeholders. About you: We are looking for someone with: Significant experience in voids or repairs management, ideally in social housing. Strong knowledge of building construction, health and safety, and contract management. Excellent leadership, communication, and problem-solving skills. Proven ability to deliver results, manage budgets, and improve service performance. A relevant construction qualification MRICS or MCIOB The ability to work collaboratively in a fast-paced environment Why join Croydon Council? We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive. Career Development: We invest in our staff and support their development. Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7. Family Friendly provisions: Generous maternity leave and family leave provisions Work Life Balance: Options for flexible and agile working options in line with service demand Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change. View our full range of Staff Benefits - Croydon Jobs Careers View Voids Manager job profile please click here Assessment Centres: TBC