VIP Account Manager

Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we grow, we are committed to providing an exceptional level of service and unique rewards for our VIP players. Join us as a VIP Account Manager and play a key role in shaping these experiences. Key Responsibilities Relationship Management: Build and maintain strong relationships with VIP players, ensuring their needs are understood and consistently met. Primary Point of Contact: Serve as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email. Loyalty & Rewards: Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement. Collaboration with Internal Teams: Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players. Data-Driven Strategies: Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences. Proactive Issue Resolution: Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience. What We're Looking For Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry. Strong interpersonal skills with a passion for delivering top-tier customer experiences. Exceptional organizational skills and the ability to multitask in a fast-paced environment. Familiarity with platforms like Intercom, Discord, and CRM systems is a plus. Analytical mindset with the ability to use data to drive decisions. Fluent in English; additional languages are a plus. What We Offer A dynamic and supportive work environment. Opportunities for professional growth and development. Competitive salary and performance-based incentives. The chance to work with a passionate team in an innovative industry. Perks at Gamdom: Fully remote - work from anywhere in the world Flexible schedule 30 days of paid time off Equipment allowance Join Us! Become a vital part of delivering memorable experiences for our VIP players. Apply now to be part of Gamdom’s exciting journey in the iGaming and crypto space!