ULR - Claim Handler CH1

ULR - Claim Handler CH1 Department: Legal Employment Type: Permanent - Full Time Location: Liverpool Description We are seeking an experienced Claims Handler to join our team and manage a caseload of pre-litigated motor claims up to £10,000. In this role, you will take ownership of the claims process from first notification of loss through to settlement, ensuring accuracy, efficiency, and exceptional client service throughout. You will play a key part in identifying cases for early litigation, supporting team development, and acting as a technical referral point for colleagues. This is an exciting opportunity for someone with strong organisational skills, attention to detail, and a passion for delivering high-quality outcomes for clients. Key Accountabilities To effectively and efficiently manage a caseload of pre-litigated claims up to £10k. Identify cases for early litigation with high prospects of success and low risk. To support delivery of consistently high levels of service and productivity To work closely with colleagues within the firm to deliver consistently high levels of service To input accurate data and ensure data maintenance Interact and communicate with clients Mentoring, training and to be the technical referral point for other team members Experience, Skills and Qualifications Experience of using Microsoft Word, Excel and email Customer service experience Excellent attention to detail Negotiation skills Communication skills Organisational skills Ability to mentor and support new starters. Desirable; Motor claims handling of pre-litigated matters including liability and quantum assessment. Knowledge of Loss of Use/Loss of Standing Charge Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service – after 1 years’ service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets *after successfully completing probation