Testeur QA H/F

Since 2008, John Paul has been helping brands and companies build customer and employee loyalty through a full suite of concierge services. As a market leader and innovator, John Paul combines the expertise of its 700 concierges with advanced digital tools.

A part of the Accor group since November 2016, we are committed to reinventing concierge services through technology.

Join Our Digital Team and Shape the Future of Concierge Services!

At John Paul, our digital team is inventing a new generation of concierge services by combining innovation with advanced technologies.

Our development team is made up of 14 talented individuals across 3 squads, and we are looking for a QA Tester (Junior) to join us.

As a key member of the team, you will play a direct role in ensuring the quality and stability of our internal CRM platform, based on Salesforce Service Cloud. This application is at the core of our operations, supporting our concierge teams in handling client requests every day, which makes your role essential to the company’s success.

Job Summary

We are looking for a QA Tester (Junior) to test new releases and functionalities of our Salesforce Service Cloud–based CRM.

This is a manual testing role, where rigor, attention to detail, and the ability to understand user workflows are key to guaranteeing reliability. You will work closely with product owners, developers, and business teams to validate features, document defects, and ensure every release meets our standards before production.

Key Responsibilities

• Collaborate with squads to define and validate acceptance criteria.

• Design, execute, and maintain functional test cases in Squash TM.

• Validate new Salesforce features end-to-end before release.

• Document and track defects, investigating issues with developers to identify root causes.

• Perform regression and smoke testing before every production release.

• Collaborate with business teams to ensure tests reflect real user needs and workflows.