Technical Writer III (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Writer III in the United States.

This role offers the opportunity to create high-quality technical documentation for complex software products within a collaborative, globally distributed team. The Technical Writer III will work closely with engineers, product teams, and subject matter experts to produce clear, concise, and user-friendly content for both IT administrators and end-users. You will translate complex concepts, such as identity verification, multi-factor authentication, and secure access, into accessible documentation. The position involves working in a Docs-as-Code environment with modern tools and contributing to the overall quality and usability of technical content. This role is ideal for someone who enjoys technical problem-solving, working across time zones, and improving the documentation experience for a wide audience.

Accountabilities:

• Develop, maintain, and update core administrator and end-user documentation for complex software products.
• Collaborate with engineers, subject matter experts, and product teams to gather information and define content requirements.
• Translate technical concepts, including authentication workflows and security features, into clear, actionable guidance.
• Work in a Docs-as-Code environment using tools like AsciiDoc, IntelliJ IDE, and Git (GitHub) for content creation and publishing.
• Manage multiple documentation projects simultaneously, meeting deadlines and quality standards.
• Conduct research and learn new products and technologies to ensure accuracy and comprehensiveness.
• Participate in Agile development processes to anticipate and address documentation needs.

Requirements

• 4–7+ years of experience in technical writing for software products.
• Proven experience documenting complex software, ideally within identity and access management (IAM) or security applications.
• Strong understanding of IT administrator and end-user workflows.
• Experience with project management tools such as Jira and Confluence.
• Ability to quickly learn complex or unfinished software with minimal guidance.
• Familiarity with Agile software development processes.
• Excellent written and verbal communication skills, with the ability to convey technical information clearly.

Preferred:

• Experience documenting AI/ML concepts in cybersecurity or identity verification.
• Knowledge of client and server software installation, configuration, and troubleshooting.
• Experience documenting mobile applications for iOS and Android.
• Prior exposure to PingOne DaVinci, PingOne Protect, or similar identity products.

Benefits

• Competitive salary range: $96,500–$115,940.
• Generous paid time off and holiday schedule.
• Parental leave.
• Comprehensive healthcare options.
• Retirement programs.
• Education reimbursement opportunities.
• Commuter offset (for specific locations).
• Collaborative, flexible work environment with global volunteering and community initiatives.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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