Technical Support Engineer - SUPRA

Cincom Systems is a global leader in enterprise software solutions, delivering innovative and customer-centric products across multiple industries. We are looking for someone to join our Cincom SURPA Team! · Provides SUPRA technical support via phone, email or online conference for licensed customers, field personnel, partners and re-sellers. · Coordinates problem-solving efforts, provides regular communication to customer, record keeping of research · Performs Root cause Analysis · Analyzes data and runs tests upon finding a root cause · Determines and recommends the appropriate actions to take · Determines the appropriate method for delivering the resolution to the customer, be it via mentoring, patch, hot fix or inclusion in a new release. · May serve as onsite consultant for Services projects or complex product problem debugging. Service projects could be used as a training method to get Service Engineer current on the product. · Participate in 24/7 on-call support for customers. Technical Skills Required · Dump analysis: an application abend dump i.e. reading hex, not using abend analyzer tools · Knowledge of CPU multi-tasking, threads, queueing theory · IBM SUPRA knowledge a strong plus. Experience Required: · Experience with IBM Assembler Language, C, Pascal · Experience with IBM z/OS JCL · Experience with IBM utilities like IEBGENER, IMASPZAP · Experience with CICS - systems programming knowledge a plus · Experience as a DBA is a strong plus. · Experience in providing technical support for a software product. · Experience with delivering patches, hot fixes and service packs. · Good interpersonal and communication skills, clear communicator both verbal and written · 5+ years overall experience in at least some of the above items.