Technical Support Analyst - Customer Success

About the Role :

Ohalo is seeking a Technical Support Analyst to join our Customer Success team, helping clients unlock the full potential of our platform for categorizing and classifying unstructured data. In this role, you will assist with deploying and configuring Ohalo’s software on Linux-based environments, ensuring smooth installations, updates, and integrations. You’ll work in a customer-facing team to understand client needs, tailor configurations, and maintain the reliability and performance of deployed systems.

Key Responsibilities :

You will serve as the first technical point of contact for customer support requests -- triaging, troubleshooting, and resolving issues efficiently. This includes diagnosing software behavior, reviewing logs, and collaborating with internal engineering teams to escalate or resolve complex cases.

You’ll also assist in documenting configurations, providing guidance to customers, and identifying opportunities for product or process improvement based on user feedback.

About You :

The ideal candidate has 1–3 years of experience working with software deployment or systems administration on Linux platforms, with a basic understanding of networking and security concepts. You should be technically curious, detail-oriented, and comfortable speaking directly with enterprise customers. Strong communication and problem-solving skills are essential -- you’ll often translate between technical and non-technical audiences.

This position offers the opportunity to grow into a more senior Customer Success role, as you develop deeper product and customer expertise.

The role is aligned with the EST time zone.

Requirements

Relevant Skills and Experience :

 - Linux OS fundamentals (RHEL/CentOS/Rocky)

 - Cloud Infrastructure (Azure, AWS, GCP)

 - Networking fundamentals (TCP/IP, DNS, HTTPS/TLS)

 - CI/CD (Ansible, Terraform, Git)

 - Scripting/Programming (Bash, PowerShell, Python, Java)

 - Web Service Integrations (Curl, RESTful APIs, NGINX)

Benefits

⚕️Subsidized Medical, Dental, Vision insurance

💰 401(K) with company match

💻 Workstation & home office stipend (if required)

🏝️ 25 days of paid vacation per year (unlimited unpaid)

📈 Meaningful Equity as a growing Series A company

🏡 Remote first, flexible working