Team Member

PRET A MANGER - TEAM MEMBER A PRET TEAM MEMBER OR TEAM MEMBER STAR WORKS AS PART OF A TEAM IN A PRET SHOP IN THE KITCHEN, FRONT OF HOUSE AND DELIVERY. THEY ARE RESPONSIBLE FOR CREATING AN EFFICIENT & WELCOMING ENVIRONMENT ENGAGING AND “WOWING” OUR CUSTOMERS AND PRODUCING GREAT QUALITY PRET FOOD. KEY FOCUSES FOR THE ROLE ARE TEAMWORK, 6 KEY POINTS OF SERVICE, 6 KEY POINTS OF PRODUCTION, CLEANLINESS, AND PRODUCTIVITY. TM/TM* KEY RESPONSIBILITIES Right Pret People: Team Work * To maintain good relationships with all of the shop’s team. * To take on jobs to balance workload across team. * To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc) * To work together to ensure the FOH and Kitchen and delivery business is the best it can be. * To have a good knowledge of Pret standards in all areas of the shop. * To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan. * TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge. Amazing Service: 6 Key Points of Service * To always follow the 6 Key Points of Service. * To serve customers efficiently, politely and quickly in an engaging manner. * To take the time to respond to customers’ needs delivering outstanding and amazing service. * To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas. * To bust queues through speed of service and calling to customers. * To wear a clean and immaculate uniform at all times whilst on shift. * To ensure products are presented in bags or on trays according to Pret standards. * TM Star: To consistently have high performance in till speed and accuracy. Delicious Food & Drink: 6 Key Points of Production * To create delicious food according to Pret standards in an efficient, safe environment. * To always follow the 6 Key Point of Production. * To ensure stock is rotated and used according to standard. Well Loved Shop: Cleanliness and Health & Safety * To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test * To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards. * To inform the shop management team of any safety concerns immediately. * I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times. * I immediately tell my Manager when I believe standards or processes are not being met. Shop Profitability: Productivity * To complete and pass all TM and TM* training in a timely manner * To adhere to financial standards on tills. * TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality