Team Lead - Post Titration Medications

*Please be aware although we are a remote organisation we do require candidates to reside in the UK.* Salary: £35,000 Workpattern: Full Time Permanent (Monday - Friday 9am - 5.30pm) Reporting to: Head of Operations - Medications #LI-Remote About us Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey. The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence. ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.   About the role The Medication Operation Team works with referring partners to facilitate ADHD ongoing support for individuals with a positive diagnosis via the Medication. The Operations Team Lead ensure the smooth progression of medication pathway clients through their ProblemShared journey day-to-day service delivery, including task allocation within the team and managing workflow to meet agreed SLAs. You will * Act as the primary point of contact for the Team and Clinical Leads, collaborating with the Clinical Team to enhance service delivery for staff and clients. * Monitor team performance, efficiency, and progress against established targets. * Oversee service-specific customer support and handle first-level complaint escalations. * Set up and manage team scheduling, coordinating with other Team Leads as necessary. * Review and update processes to maintain and improve service delivery standards, Monitor key exception reports (e.g., admin users, recommendations, SLAs). * Manage clinician availability to ensure timely access to ND services for clients. * Track assessment availability and volumes to identify and escalate potential resourcing requirements. * Highlight capacity shortfalls and support the team with training and development initiatives. * Compile operational data to ensure effective service monitoring. * Provide updates to governance meetings on team progress, risks, and issues as required. * Lead onboarding and training for new team members. * Conduct team audits to maintain compliance and quality standards. What we are looking for * Proven and effective operations and team management experience * Data analysis and reporting * Awareness of Mental health conditions * Experience in a healthcare setting / similar role What we offer you * Competitive salary * Annual Performance related bonus * Company Pension Scheme * 30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave * Private health insurance * Blue Light card / discounts * Enhanced family friendly policies * Flexible working with the option of free co-working * All company and team in person meet ups * Access to a range of wellbeing activities * Access to development / training opportunities to support your career ambition * One volunteering day per year Our Recruitment Process and Next Steps At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer. We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential. Our process is really straightforward and as easy as 1-2-3! * Step 1 - Screening call * Step 2 - Interview * Step 3 - Offer