Talent & Culture Manager

Company Description

39 hrs Full time 

£30,000 Annum 

Mercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, two of which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.

Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre Mercure Oxford Hawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley. A total of 77 rooms, all en-suite, are divided between two buildings, each with an entirely different character.

It's a 10 minute bus ride, from the bus stop outside the hotel, to the city centre and train station, or a relaxing 35 minute walk along the riverside Thames Path National Trail, which is just steps away from the hotel.

Job Description

Duties

• To present a professional, friendly and efficient impression of the Hotel at all times;
• To ensure that high standards of presentation are maintained in every area of the hotel and by all staff at all times;
• To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority;

• To be proactive in increasing customers’ loyalty;
• To be aware of guests' needs at all times, to make available knowledge and resources to meet those requirements;
• To maintain a good working relationship with your colleagues creating a team that works well together and with other departments;
• To manage and report all emergencies and complaints using the procedures set by the Hotel;
• To attend any meetings and training sessions as required for the position;
• To keep up to date with current situation and trends of the market and industry;
• To be informed about developments in practice and technologies and to use this knowledge to drive improvement and innovation in the hotel;
• To train, coach and motivate all staff under your responsibility;

• To maintain vigilance regarding possible fraud, theft and potential security risks;
• To apply and implement all the company’s policies and procedures;
• To apply and implement all relevant legislation in any area of the hotel;
• To apply the Accor Talent & Culture policies and procedures as necessary;
• To ensure that the departments succession planning is carried out effectively;
• To be fully conversant with all facilities and service of the Hotel;

To be conversant with the responsibilities and duties of staff and management at Hotel.

Policy/Procedure

Payroll/ reward

Recruitment 

Disciplinary/ Grievance procedure

Training 

Qualifications

2+ years of proven Talent and Culture experience

A university degree in HR and Business Administration or similar 

Excellent attention to detail

Amazing people skills

A proactive approach to work

Initiative to work alone as a self-starter and collaboratively in a team environment with both senior and junior colleagues

Strong presentation skills, with a keen interest in developing solutions

Excellent networking and interpersonal skills

Additional Information

One more thing…

By working at the Mercure Oxford Hawkwell House you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Must be eligible to live and work in the United Kingdom at the time of application