Supervisor - Housekeeping - Jumeirah Mallorca

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Set high above Port de Sóller on Mallorca’s northwest coast, Jumeirah Mallorca offers panoramic views of the Mediterranean and the UNESCO-listed Serra de Tramuntana. The five-star hotel features 121 rooms and suites, five restaurants including one recognized by the Michelin Guide, and the award-winning Talise Spa. 

About the Role:

An opportunity has arisen for a Supervisor position to join our Housekeeping Department in Jumeirah Mallorca.

The main duties and responsibilities of this role are:

• Supervise, train, and evaluate housekeepers, trainers, and attendants, ensuring adherence to hotel standards and high-quality guest service.

• Monitor room status, prioritize housekeeping tasks, and manage discrepancies in departing guestrooms.

• Enforce employee conduct standards and ensure team compliance.

• Inspect supply levels, cleanliness, and organization; assign corrective actions as needed.

• Handle guest requests, complaints, and follow-ups to ensure satisfaction.

• Lead daily briefings with room attendants and provide ongoing guidance and support.

About you:

The ideal candidate for this position will have the following experience and qualifications:
 

• Proven experience in supervisory roles within hospitality.

• Excellent level of English; professional, friendly, and approachable.

• Skilled in maintaining hotel standards, policies, and procedures with assigned staff.

• Strong ability to prioritize, organize, and delegate tasks effectively.

• Ability to manage staff, ensure high-quality guest service, and handle daily operational challenges.
   

About the Benefits 

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:    

• Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
• Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.
• Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide.

• Benefit from complimentary cleaning of employee uniforms and work attire.