Student & College Services Assistant

Student & College Services Assistant Application Deadline: 26 December 2025 Department: Student & College Services Employment Type: Permanent - Full Time Location: Middleton Compensation: £29,342.17 per annum Description To work flexibly to provide a comprehensive customer service and administrative function for the College. To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers. To promote the provision of the Student and College Service to all users. To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS, learner eligibility for enrolment) To ensure that College standards are worked to and maintained (e.g. Matrix and Key Performance Indicators). Ensure continuous development and improvement of personal professional knowledge. Any other duties of a similar level of responsibility as may be required. Key Responsibilities Children & Vulnerable Adults: safeguarding and promoting the welfare of children and vulnerable adults Equipment & Materials: the furniture, equipment and consumable goods used in relation to their work Health / Safety / Welfare: the health and safety and welfare of all employees, students and visitors under their control in accordance with Hopwood Hall College’s safety policy statements Equal Opportunities: performing their duties in accordance with Hopwood Hall College’s Single Equality Scheme Skills, Knowledge and Expertise Experience Essential Criteria Customer service skills and experience. Administration skills and experience. Experience of being multi-skilled and working flexibly in order to respond to changing priorities. How Identified: Application/Interview Specialist Knowledge Essential Criteria Knowledge and understanding of the college business (e.g. structure, curriculum). Knowledge of administrative, customer service and quality standards. Ability to work with learners and understand the issues facing different groups of learners. Knowledge of college systems and processes. How Identified: Application/Interview IT Skills Advanced user of Microsoft applications Ability to use technology to generate information and improve efficiency