Strategic Account Executive, Retail

Account Management Manages the development and application of a dynamic multi-year customer account plan based on proven methodologies to manage a sustainable, long-term business portfolio. Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry expertise to shape ecosystem. Leads efforts with key internal and external partners and business including vertical industry partners with technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging deep relationships, influence, and industry expertise. Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation). Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience. Leads and coordinates a diverse team (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to execute and deliver on account plans and grow the account, leveraging industry expertise. Delivers solutions into overall long-term business strategy. Builds trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy. Builds new relationships to create new opportunities and expand relationships within the customer. Proven success managing large, strategic enterprise relationships, ideally in the Retail industry. Experience leading complex, multi-stakeholder accounts across global markets and virtual teams. Strong commercial and strategic acumen, with a proven ability to translate business goals into actionable plans and measurable outcomes. Skilled in cross-functional orchestration, working seamlessly across global time zones and organizational boundaries. Understanding of digital transformation in the Retail Sector, including AI, cloud, data, and cybersecurity trends. Passionate about delivering impact through teamwork, innovation, and execution excellence.