Sr Technical Support Engineer (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr Technical Support Engineer in the United States.

In this role, you will play a critical part in delivering exceptional technical support and ensuring customer success for enterprise cloud-based platforms. You will manage complex issues end-to-end, from initial troubleshooting to resolution, while acting as an advocate for the customer across product and engineering teams. Your work will directly influence customer satisfaction, process efficiency, and overall product quality. Collaborating with a globally distributed team, you will share knowledge, mentor peers, and contribute to continuous improvement initiatives. This position requires a proactive problem-solving mindset, strong technical expertise, and the ability to thrive in a fast-paced, startup-style environment. You will gain exposure to cutting-edge identity and access management solutions, cloud infrastructure, and modern security practices.

Accountabilities:

• Provide full ownership of technical support cases, including troubleshooting, root cause analysis, and resolution.
• Manage escalations and prioritize product defects with engineering teams to ensure timely resolution.
• Advocate for customers by representing their needs and experiences to product and engineering teams.
• Develop and maintain internal and external knowledge resources in written and verbal formats.
• Act as a subject matter expert on the company’s products, supporting team members and customers.
• Collaborate cross-functionally with Product, Engineering, Sales, and R&D teams to drive positive customer outcomes.
• Participate in on-call rotation to ensure continuous support coverage.

Requirements

• BA/BS degree or equivalent experience.
• 5+ years in technical support, customer support, or security engineering roles for enterprise cloud platforms.
• Experience supporting enterprise customers, preferably in startup environments.
• Strong understanding of identity and access management, role-based access control, and least privilege principles.
• Familiarity with identity providers such as Okta and Azure.
• Experience working with RESTful APIs and troubleshooting cloud services.
• Broad knowledge of information security concepts and practices.
• Strong attention to detail, multitasking ability, and independence while working in a team.
• Ability to quickly learn new technologies and adapt to evolving customer environments.
• Nice to have: experience with cloud providers (AWS, GCP, Oracle Cloud) and Python scripting for troubleshooting.

Benefits

• Competitive base salary with potential for equity participation.
• Comprehensive medical, dental, and vision coverage.
• Paid parental leave.
• Flexible PTO to manage work-life balance.
• Opportunities for professional growth and skill development.
• Collaborative and inclusive team culture.
• Exposure to cutting-edge identity security and cloud technologies.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1