Sr. Commercial Process Excellence Engineer (Remote)

The Senior Commercial Process Engineer is a strategic problem-solver and continuous improvement leader focused on optimizing Omnicell’s end-to-end commercial customer journey.
 

This role combines industrial engineering discipline, Lean Six Sigma mastery, and business acumen to identify root causes of friction, redesign workflows, and create scalable future-state models that enhance customer and employee experience.

As a trusted advisor across the commercial organization, the Senior Engineer bridges strategy and execution, turning vision into measurable operational improvement.

This position is a remote position with a preference for candidates located near: Austin, TX, St. Petersburg, FL, or Pittsburgh, PA. 

Responsibilities

• Lead complex process discovery and redesign initiatives across the customer journey, from pre-sale through renewal.

• Conduct value stream mapping, data analysis, and scenario modeling to identify improvement opportunities.

• Design future-state architectures that balance efficiency, compliance, and customer experience.

• Partner with stakeholders to prioritize initiatives, define success metrics, and measure impact over time.

• Serve as an internal Lean Six Sigma Black Belt, coaching teams through structured problem-solving (DMAIC, Kaizen, etc.).

• Translate findings into actionable playbooks and executive presentations to inform decision-making.

• Act as a change to champion-building alignment, facilitating workshops, and helping teams adopt new ways of working.

Required Knowledge and Skills

• Lean Six Sigma Black Belt (or equivalent certification and experience).

• Strong analytical and visualization skills (e.g., Power BI, Minitab, Visio, Lucidchart, Excel, etc.).

• Exceptional communication, facilitation, and stakeholder management skills.

   

Basic Qualifications

• Bachelor’s degree in Industrial Engineering, Business, Operations Management, or related discipline.

• 7-10 years of experience in process improvement, operational excellence, or business transformation roles.

Preferred Knowledge and Skills

• Experience in a B2B healthcare technology or life sciences company.

• Familiarity with Salesforce, Conga, Gainsight, or similar commercial systems.

• Exposure to design thinking or customer journey mapping methodologies.

   

Work Conditions

• Remote position