Spa Host

Are you a warm and welcoming people-person? Do you thrive in calming, guest-focused environments? Are you passionate about wellbeing and creating memorable spa experiences? What do we want? We’re looking for a naturally friendly, organised, and guest-focused Spa Host to join our nurturing wellness team. You’ll be the first point of contact for guests visiting our award-winning spas, ensuring they feel relaxed, informed, and cared for from the moment they arrive. This role blends reception duties, guest support, coordination with therapists, and maintaining serene spa spaces – all set within the stunning clifftops of North Cornwall at the Bedruthan and Scarlet Hotels. This is a part time contract of 24 hours per week. Responsibilities and Duties: - Welcome spa guests with warmth and professionalism. - Manage bookings and guest queries using digital systems. - Provide guidance on treatments, facilities, and products. - Maintain immaculate spa and relaxation areas. - Support therapists with operational needs. - Prepare treatment spaces and ensure a calming environment. - Handle payments, check-ins/outs, and admin tasks. - Deliver exceptional hospitality aligned with brand values. Essential: - Previous customer service or front-of-house experience. - Confident using booking systems and computers. - Genuine interest in wellness or hospitality. Desired: - Experience in a spa or leisure environment. - Knowledge of treatments or spa products. - First Aid certification. Key Skills: - Excellent communication skills. - Strong organisation and time management. - Calm, guest-focused approach. - Digital literacy with booking/admin systems. - Proactive problem-solving. - Ability to work independently and in a team. Why join us? As a family-owned, independent Cornish business, we value every member of our team. Benefits include: - £12.60 per hour + share of hotel tips - People-centric working environment - Learning and progression opportunities - 28 days holiday (increasing to 29 days after 1 year) - Long service scheme: free stay after year one! - 40% off food, drinks & hotel services while on shift - Local partnership discounts - Health Shield Healthcare Plan - Temporary on-site team accommodation available Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Joining our team isn’t just a job – it’s a lifestyle choice.