Solutions and Implementation Manager

Solutions and Implementation Manager Department: Growth Employment Type: Full Time Location: Paris, France Compensation: €50,000 - €65,000 / year Description As a Solutions and Implementation Manager at Spare, you’ll play a hybrid role that combines presales, implementation, and partner success. You’ll act as a trusted advisor to public transport authorities, understanding prospects’ and customers’ challenges, requirements, and pain points on a technical level and effectively demonstrate how Spare’s products address these needs; you’ll then take ownership of new projects once the deal is signed, tailoring and launching solutions that bring these visions to life; and finally, you’ll stay close to clients after launch, ensuring their operations run smoothly, identifying opportunities for optimization, and building lasting partnerships. This role works cross functionally across several teams within Spare including sales, product, engineering and customer. It’s ideal for someone who enjoys project management and tech as much as communicating with stakeholders, and who is eager to shape the future of mobility while growing into a thought leader in the industry. Key Responsibilities Implementation Management and Customer Success Own and manage complex customer onboarding and implementation projects, ensuring that they’re successfully set up for ongoing success with our products and services post-implementation. Understand the customers' objectives and requirements and translate them into optimal product configurations and user workflows Help our customers be as self-sufficient as possible, through documentation, processes, and in-depth training Build strong, lasting relationships with customers and other key stakeholders from public transportation agencies, private mobility companies, vehicle operators and more. Ensure customer retention and overall satisfaction. Sales Support Identify and translate customer requirements and pain points into actionable solutions within the product. Design and execute customized product demonstrations, addressing specific customer workflows and value propositions. Partner with AEs and AMs on technical demonstrations, RFP presentations, and site visits. Assist in developing and reviewing responses to RFP technical questions. Product & Customer Knowledge Be an expert on Spare’s products and services, including technical capabilities, limitations, differentiators, and key value drivers. Build deep knowledge of customer use cases, user workflows, and industry-specific needs. Collaborate with Data Science to produce data-driven insights to showcase product impact to prospects. Strategic Leadership Lead technical sales efforts for complex or high-value deals, coordinating with multiple internal stakeholders to address intricate requirements, create custom solutions, and secure successful outcomes for European accounts. Advocate for features and improvements that directly impact sales effectiveness by providing strategic feedback to Product on feature prioritization and roadmap based on evolving market trends, competitive landscape, and customer feedback. About you Fluent in French and English. Other european languages are desirable. Minimum of 3 years of proven experience working in Implementation Management or Customer Success in SaaS Experience working with multiple B2B customers You are technically savvy, can learn new technology quickly, and have proven experience in successfully troubleshooting technical problems Analytical Problem Solver: you are skilled at breaking down problems, identifying root causes, and proposing potential solutions Experience working at a fast-paced startup company Experience working with a complex tech product, or multiple product streams Excellent communication skills with a strong ability to build lasting relationships with customers of different backgrounds and technical abilities You are a resourceful person who thrives in dynamic, fast-paced settings and can reprioritize on the fly Availability, and eligibility to travel within Europe It will be considered a bonus (nice-to-have): Previous experience or a keen interest in mobility / public transport Experience working B2G, with customers in government and public sector Background in project management Job Details Salary range: 50,000 - 65,000 € / year depending on experience Location: Paris - Hybrid. Contract type: Full-time, through third party (Deel)