solution manager

Key Responsibilities Customer Onboarding Deliver comprehensive onboarding programs and achieve monthly activation goals. Conduct onsite and remote onboarding sessions; assess networking needs and create go-live plans. Train restaurant owners and staff on POS system best practices to ensure adoption. Project Management Coordinate across departments to ensure seamless onboarding and customer experience. Manage project timelines, schedules, and deliverables. Track, report, and analyze onboarding progress; implement improvements. Relationship Management Serve as the primary point of contact for customers during and after onboarding. Build strong relationships with key stakeholders and resolve customer issues. Collaborate with Customer Success, Product, Sales, and Service teams to improve processes. Continuous Improvement Identify opportunities to enhance customer experience and engagement. Stay updated on industry best practices and apply them to onboarding. Manage multiple customer engagements simultaneously. Qualifications Bachelor’s degree required. 3+ years of customer success, onboarding, or business operations experience (restaurant GM experience a plus). 1+ years using POS software in the service industry. Experience with Salesforce CRM and SaaS companies preferred. Excellent communication, organizational, and influencing skills. Strong interpersonal and relationship management abilities. Ability to work independently in fast-paced, changing environments. Networking certifications (CCNA/CCNP) a plus. Valid driver’s license required.