Shift Leader - Full Time

Pret A Manger - Shift Leader THE RIGHT PRET PEOPLE * Support and coach the team to ensure they reach their potential in both the shop and kitchen * Support the training pathways to ensure training happens on time * Lead by example and be hands-on when required * Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities * Coach the team for good performance by offering good regular feedback and praises AMAZING SERVICE * Lead the Speed of Service principles * To ensure the team consistently follows the 6 Key Pointsof Service * Follow the MBWA principles * Empower the team to deliver engaging Joy of Pret activities * Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous * Ensure the Coffee Calling System is followed efficiently * To ensure all Marketplace orders are prepared promptly and accurately DELICIOUS FOOD AND DRINK * To ensure the team consistently delivers delicious food by following the 6 Key Points of Production * To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled * To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness * Ensure How to Cards are used and followed consistently to deliver Pret standards * Ensure Line Checks are carried out successfully and any improvement needs actioned * To ensure no Made to Sell (MTS) rejects are on display in our Langars * To continually develop the team’s knowledge about the quality of our food and coffee * To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard WELL-LOVED SHOP * To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers * To ensure that all safety checks are correctly monitored and recorded * To take corrective action immediately on issues that affect customers, the team or sales * To ensure the shop is clean, safe and the equipment is always well maintained * To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes * To demonstrate due diligence and report and escalate any quality issues SHOP PROFITABILITY * To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production) * Carry out ordering accurately and in line with the business needs * Lead, monitor and follow up on Mystery Shopper requirements * To ensure good stock control by following the 7 Steps of Unaccounted * To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety * To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales GROWING SALES * To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales * Support the execution of successful food launches * Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met * To support Marketplace opportunities   This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.