ServiceNow Sr. Technical Consultant

Fujitsu Right Now:
There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What we offer:

• The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers

• Unrivalled investment and training in you and your career

• Stimulating environment offering ongoing learning opportunities

• Culture of innovation and inspiration

• Competitive salary and generous benefits 

• A very flexible and creative environment for everyone

Role and Accountabilities:
 
We are seeking a highly skilled and experienced ServiceNow Technical Consultant with a minimum of 5 years of hands-on experience, specifically within the IT Operations Management (ITOM) module. The successful candidate will be responsible for designing, implementing, configuring, and supporting ServiceNow ITOM solutions for our clients, ensuring these solutions align with business objectives and best practices. This role requires deep technical expertise, strong problem-solving abilities, and excellent communication skills to effectively engage with stakeholders and project teams.
 
Candidates will be experienced in leading ServiceNow engagements end to end, 
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

Develop and customize ServiceNow applications, focusing on IT Asset Management, 

• Lead the technical design, implementation, and configuration of ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, and Cloud Management.
• Conduct workshops and gather requirements from clients to understand their IT operations challenges and translate them into actionable ServiceNow solutions.
• Develop and maintain technical documentation, including design specifications, architecture diagrams, and test plans.
• Perform system integrations between ServiceNow and other enterprise systems using various integration methods (e.g., REST, SOAP, JDBC, Mid Server).
• Develop custom applications, workflows, and integrations within the ServiceNow platform using JavaScript, Glide Record, UI Policies, Business Rules, Script Includes, and other platform capabilities.
• Provide expert guidance on ServiceNow ITOM best practices, architectural considerations, and solution scalability.
• Collaborate with project managers, business analysts, and other technical consultants to ensure successful project delivery.
• Perform unit, integration, and user acceptance testing to ensure the quality and functionality of implemented solutions.
• Troubleshoot and resolve complex technical issues related to ServiceNow ITOM implementations.
• Train clients and internal teams on ServiceNow ITOM functionalities and administration.
• Stay up-to-date with the latest ServiceNow features, releases, and industry trends, particularly within the ITOM space.

Qualifications

Skills and Experience Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Minimum of 5 years of direct, hands-on experience implementing and supporting ServiceNow solutions.

• Must have extensive experience with ServiceNow ITOM modules, including:

  • Discovery (Pattern development, troubleshooting, credential management)

  • Service Mapping (Top-down and bottom-up mapping, troubleshooting)

  • Event Management (Event sources, alert rules, correlation, PagerDuty/scheduling integrations)

  • Operational Intelligence (or Health Log Analytics)

  • Cloud Management (Discovery and orchestration for AWS, Azure, GCP)

• Proven expertise in JavaScript, Glide Record, HTML, CSS, and other scripting languages relevant to ServiceNow development.

• Experience with various integration technologies (REST, SOAP, JSON, XML).

• Strong understanding of ITIL processes, particularly Incident, Problem, Change, and Configuration Management, and how ITOM integrates with these processes.

Skills and Certifications

• ServiceNow Certified System Administrator (CSA) certification is required.
• ServiceNow Certified System Administrator (CSA) certification is required.
• ServiceNow Certified Implementation Specialist (CIS) in ITOM is highly preferred.
• Excellent analytical, problem-solving, and communication (written and verbal) skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong client-facing skills with the ability to articulate technical concepts to non-technical stakeholders.
• ITIL v3 certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities.