ServiceNow Developer, Dublin, Ireland

Job title: ServiceNow Developer Job Type: Permanent Hours of Work: Full time Location: Citywest Business Campus, Dublin We are now looking for an experienced ServiceNow Developer, based in Dublin, Ireland to be responsible for Implementing ServiceNow solutions across CSM, ITSM and SPM for Conscia Ireland. About Conscia Conscia is a leading provider of cybersecurity, networking, hybrid cloud, and observability solutions for mission-critical IT infrastructure in large European organisations. Conscia’s experts design, implement, and run innovative, customised IT solutions across cybersecurity, networking, hybrid cloud, and observability, supporting our customers throughout their technology lifecycles. Founded in 2003, Conscia is owned by private equity investor Nordic Capital. With around 1,700 employees, Conscia serves large organisations in finance, healthcare, manufacturing, utilities, retail, and the public sector from offices in Belgium, Denmark, Finland, Germany, Ireland, Norway, Slovenia, Sweden, the Netherlands, and the UK. People and Culture We believe our company culture is part of what makes Conscia special: it’s part of what people love about working here. We’re dedicated to nurturing this positive and inclusive culture, so that people are empowered to bring their whole selves to work each day. Our goal is to foster an environment where people feel valued, heard, and supported, and where they can thrive and succeed. This is reflected in our values: Inspire Trust, Commit to Collaborate, Deliver on Promise, Learn for Life and Embrace Sustainable Change, as well as our EVP “Secure YOUR progress” which is based on the four pillars of Knowledge, Impact, Growth and Flexibility. Role overview Our new ServiceNow Developer will need strong expertise in designing, configuring, and implementing ServiceNow solutions across CSM, ITSM and SPM. Will be Skilled in translating business requirements into scalable technical solutions, enhancing platform functionality, and ensuring alignment with ITIL best practices. Adept at working in agile environments, improving workflows, and delivering high-quality platform enhancements. Responsibilities - what YOU will be doing at Conscia Design, develop, and implement ServiceNow solutions. Configure and customize ServiceNow modules such as CSM, ITSM and SPM, CMDB, Knowledge, and IT Asset Management. Develop and maintain client scripts, business rules, UI policies, UI actions, script includes, and scheduled jobs. Build and maintain integrations using REST, MID Server, IntegrationHub, and API frameworks. Create and optimize Service Catalog items, record producers, SLAs, and form layouts. Ensure platform governance, code quality, and adherence to ServiceNow best practices and ITIL processes. Collaborate with stakeholders to gather requirements, propose technical solutions, and provide effort estimates. Troubleshoot platform issues, conduct root-cause analysis, and implement performance improvements. Assist with upgrades, patching, cloning, and general platform administration. Participate in Agile/Scrum ceremonies and contribute to continuous improvement initiatives. The candidate - what YOU can bring to Conscia Desired skills, competencies and behaviours Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow scripting. Strong understanding of CSM, ITSM, SPM. Experience creating integrations using REST or IntegrationHub spokes. Ability to build responsive UI using Service Portal or UI Builder. Knowledge of CMDB structure, discovery patterns, and data integrity practices. Strong analytical, problem-solving, and communication skills. ServiceNow Certified System Administrator (CSA) required; additional certifications (CAD, CIS) are a plus. Professional Strengths Strong attention to detail with a focus on clean, maintainable code. Ability to communicate complex technical concepts to non-technical stakeholders. Comfortable working independently in fast-paced environments Benefits – What YOU can expect from Conscia: Annual EDP Private Pension Scheme 25 days Annual Leave Bonus Scheme Ongoing training and development support with an advanced LM Conscia Ireland is an Equal Opportunities Employer committed to Diversity & Inclusion.