Service Deployment Analyst

Location: Ottawa, ON (onsite up to 4x/week) 
 
About Us  

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers.  Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER.  If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!  

Position Overview  

At Thrive, a Service Deployment Analyst plays a key role in supporting our Deployment Engineers with client onboardings and projects focused on infrastructure, messaging, and cloud-based services. You'll assist with project implementation, migrations, upgrades, and documentation, as well as manage and maintain a build room at Thrive’s Ottawa office. We seek individuals with technical proficiency and a strong desire to learn from our team of seasoned engineers. As a Service Deployment Analyst, you'll collaborate with Deployment Engineers to achieve complex goals and objectives. Success in this role requires excellent documentation, communication, and troubleshooting skills. 

Primary Responsibilities  

• Assist with the deployment and enrollment of end-user devices into Thrive services 

• Maintain adherence to Deployment Engineering support criteria 

• Provide configuration support to deployment engineers 

• Manage and maintain a build room at Thrive’s Ottawa office 

• Facilitate the transition of completed projects to the support team, ensuring all necessary documentation for long-term maintenance is provided 

Qualifications  

• Knowledge and experience with Microsoft 365, Microsoft Azure, Mimecast, Veeam, and Windows Servers 

• General networking knowledge 

• Experience in troubleshooting, network configuration, and hardware issues 

• Availability to work 4 days a week at Thrive’s Ottawa office 

• 1-2 years of MSP experience preferred 

• Excellent problem-solving skills; able to prioritize and manage multiple projects 

• Self-motivated, with the ability to work both independently and collaboratively in a team environment