Overview The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). Responsibilities Taking guests’ orders Running food Handling cash & other forms of payment Making proficient sales transactions - using a point-of-sale system Properly checks I.D.s – for guests who appear to be under 25 years old Demonstrating responsible alcohol service Demonstrating impeccable product knowledge Suggestive selling - using proven techniques Answering questions - accurately and politely Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience Maintaining a clean & organized station – including pre-bussing & table maintenance Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc Demonstrating knowledge of all table/station numbers Directing guests to areas & restrooms Effectively communicating with co-workers Creating memorable experiences Entertaining guests to create “Raving Fans” Qualifications Performing duties which require bending, reaching, lifting and standing for long periods of time Maintaining a well-groomed appearance (“having a plan”) Following all uniform guidelines Practicing all safety & sanitation standards Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests Maintaining HRC’s 5 core Values and Mission Statement #Indeeduk