Senior Schools Support Technician

Are you an experienced ICT technician looking for your next challenge in the education sector? Do you want to work in a role that combines technical leadership, hands-on support, and a direct impact on the learning environment of pupils? If so, this is the opportunity for you. We are seeking a Senior Schools Support Technician to take ownership of the ICT infrastructure and support service predominately at Bishop Justice secondary school in Bromley, but may include other schools across the trust. In this key role, you will manage day-to-day technical operations, provide expert support to staff and students, and ensure systems are secure, efficient, and fit for purpose. If you have experience in school ICT support, are confident with network troubleshooting, and enjoy working with people and technology, we want to hear from you. This role is predominately based at Bishop Justus School, Bromley, Magpie Hall Lane, BR2 8HZ and is full-time, with some flexibility required. Apply today and make a real impact in the education sector! What You’ll Be Doing: Delivering and maintaining reliable ICT systems including networks, servers, wireless access, and end-user devices. Diagnosing and resolving ICT faults across hardware and software. Installing, configuring, and upgrading devices and systems. Providing responsive, customer-focused support to staff and students. Monitoring system performance and implementing preventative maintenance. Supporting procurement and maintaining ICT documentation. Supervising junior technicians (where applicable). This is a hands-on, support-focused role ideal for someone with solid experience in ICT within an educational setting. The postholder may also be required to support other schools in the area during periods of high demand or staff absence. Please note: Annual leave requests for this role will be required to be taken during the schools holiday periods. What We’re Looking For: Experience managing ICT systems in schools or a similar environment. Confidence supporting Windows, Microsoft Office, hardware (e.g. PCs, printers, interactive whiteboards), and mobile devices (iOS/macOS). Strong communication and problem-solving skills. Ability to manage workloads and support others. Commitment to excellent customer service and continual development. A Level 3 qualification in ICT and knowledge of school MIS systems, Windows Server, or ITIL best practices would be an advantage. Why Join Us? Make a direct difference in the everyday learning of pupils and staff. Be part of a supportive, values-driven organisation. Opportunities for training and professional development. Contribute to vital council priorities, including sustainability and inclusivity. To apply please click the 'apply now' button and upload your CV and supporting statement. When writing your supporting statement be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education or personal interests. For guidance on how to write an application see our how to apply page. Please download the Job Description & Person Specification for more information. Interviews will be held virtually using Microsoft Teams on Week Commencing 14 December 2025. If you are unavailable around this time, please contact the hiring manager to discuss options and we may be able to schedule an alternative date for you. Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details. For further details about the role and an informal discussion, please contact Sam Shaw on sam.shaw@eastsussex.gov.uk or call 07768 554660. We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page. Choose East Sussex!