Senior Network Operations Engineer
OracleOur primary objectives are:
Ensure maximum possible service availability and performance
Deliver premier customer service
Provide comprehensive support to our Engineering and other Operational and technical teams
These objectives translate into a broad and dynamic scope of responsibilities for the GNOC team. Engineers will have the capability to centrally manage OCI’s networks and implement automated solutions to address common operational challenges efficiently.
TECHNICAL QUALIFICATIONS:
Networking
Expert knowledge in the following protocols: BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS
Comprehensive/Broad experience in at least 3 of the following network technologies: Juniper, Cisco, Arista, InfiniBand, firewalls, switches and circuit management
Expert analytical skills and ability to collate and interpret data from various sources
Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly
Experience working in a large ISP or cloud provider environment
Exposure to commodity Ethernet hardware (Broadcom/Mellanox)
Cisco and Juniper certifications are desired
GPU/RDMA
Experience in GPU/RDMA network environments is highly desired
Experience with High Performance Compute
Experience with InfiniBand
Design
Participate in Network lifecycle management through network build and/or upgrade projects
Participate in network solution design review
SOFT SKILLS & OTHER DESIRED EXPERIENCE:
Highly motivated and self-starter
Bachelor’s degree is preferred with at least 3-5 years of network-related experience
Excellent time management and organization skills
Comfortable and able to deal with a wide range of issues in a fast-paced environment
Excellent organizational, verbal, and written communication skills
Experience with Incident Response plans and strategies
Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role
Automations/Scripting
The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks
Preference for individuals with experience in scripting, network automation and databases - Python, Puppet, SQL, and/or Ansible
You will use automation to complete work and develop scripts for routine tasks
Project Management
Lead technical projects such as the development and improvement of runbooks and methods of procedures, driving high visibility technical projects and onboarding and training new team members
Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met
Leadership:
Collaborates with the GNOC Shift Leads and management to ensure the efficient and timely completion of daily GNOC responsibilities
Takes the initiative to lead, contribute to and participate in the identification, development and evaluation of projects and tools aimed at enhancing the overall effectiveness of the GNOC
Drives runbook audits and updates to ensure compliance and collaborate with partner service teams to ensure operational processes are aligned between both teams
Conduct interviews and participate in the hiring process for junior level engineers
Lead and/or represent the GNOC in vendor meetings, reviews or governance boards
Responsibilities
RESPONSIBILITIES:
NOC Operations
Using existing procedures and tooling, develop and safely complete network changes
Mentor, onboard and train junior engineers
Participate in operational rotations providing break-fix support
Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors
Provide on-call support services as needed, job duties are varied and complex, needing independent judgment
Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services
Fault handling and escalation - Identifying and responding to faults on OCI’s systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution
Qualifications
Career Level - IC3