Senior Director of Service Operations

The compensation package for this position includes a base salary ranging from $130,000- $165,000 based on your qualifications and professional experience. Additionally, there is a significant bonus opportunity tied to performance. 

This is how you WOW:

• Provide executive leadership and strategic oversight for a team of 100+ field service technicians across four regions.
• Oversee and optimize a dedicated facility responsible for dispatching, tracking, providing service parts, and final billing, ensuring alignment with overall business objectives.
• Champion and drive a culture of operational excellence and efficiency across all service delivery functions, implementing best practices and innovative solutions.
• Establish and monitor key performance indicators (KPIs) to ensure high levels of customer satisfaction, service quality, and operational effectiveness.
• Develop and execute comprehensive strategies for the profitable growth of refurbished equipment sales, both directly and through online channels.
• Define and implement long-term service strategies that align with company goals, market trends, and technological advancements.
• Analyze complex service performance data to identify strategic opportunities for improvement, implement impactful corrective actions, and forecast future needs.
• Foster a culture of continuous improvement, accountability, and customer-centricity across the entire service organization, serving as a mentor and leader.

It would be WOW if you would bring this in:

• 10+ years of progressive leadership experience in managing large-scale service operations, with demonstrable experience in the municipal, industrial, and commercial floor care or material handling industry.

• Demonstrated ability to manage, motivate, and develop large, distributed teams of field service technicians effectively.

• Strong functional understanding of service delivery processes, complex logistics, parts supply chain management, and their direct contribution to business profitability.

• Proven success in optimizing operational efficiency, managing P&L for a service unit, and maintaining high customer satisfaction levels.

• Experience in the sales and lifecycle management of refurbished equipment is highly desirable.

• Excellent communication, presentation, and interpersonal skills, with the ability to influence cross-functional teams and stakeholders.

• Proven ability to manage complex projects, drive tactical execution, and adapt quickly to changing business needs.

• Bachelor's degree in Business Administration, Operations Management, or a related field required.

Our Kärcher WOW-package:

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HSA, FSA and 401K matching plans
• Paid sick time, as well as short and long term disability insurance

So: Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Fabiana Valbuena  | Talent Acquisition Manager 
Fabiana.valbuena@karcher.com