Senior Digital Product Owner - Global Private Banking

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. We are seeking a commercial and high calibre professional to join our Global Private Bank Sales Effectiveness team as senior product owner for our Client Relationship Management (CRM) system, Microsoft Dynamics. This is a visible and critical role supporting the value stream as a key enabler for the Private Banking business. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Drive the feature development and adoption of Microsoft Dynamics 365 in the UK and Western Private Banking markets, leading training, product development (including user feedback iterations) and materialization of the business outcomes defined in the QBRs Deliver a prioritised backlog; delivering the best outcomes for customers and colleagues. Turns product strategy into action and is accountable for ensuring that products are built to the ‘customers’ specifications and are commercially viable Act as the single point of accountability for the delivery outcomes of the projects so will have a good understanding across, technology, agile, design and business Design and implement process to track increased productivity and revenue performance post implementation to ensure business case outcomes achieved Implement governance to ensure robust tracking in place to manage actions, risks, issues, dependencies, and escalations Provide regular reports and responses to business management requests, tracking all internal related initiatives OKRs and milestones Support the Global Head of CRM in the running of the Sales and Business Development value stream To be successful in this role you should meet the following requirements: Proven track record in Product Ownership and business delivery - essential Demonstrable expertise of CRM principles and Sales, Prospect and Leads management processes and solutions - essential Functional knowledge of Microsoft Dynamics as a CRM is desirable, the ability to configure the application is essential A background within Private Banking or Wealth Management - desirable An ability to think strategically, design, and implement frameworks – essential Well-developed project management skills, and an ability to work closely and collaboratively with development and technical delivery teams - essential Excellent skills in influencing and communicating with senior global stakeholders This role is based in London. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500