Senior Desktop Support Engineer

DESKTOP SUPPORT TECHNICIAN 💻🛠️ Position Overview The Desktop Support Technician will provide exceptional technical support to both on-site and remote employees and contractors. This role requires a strong balance of technical expertise and customer service skills, with a passion for technology and helping people. The ideal candidate communicates technical information clearly to users of varying technical skill levels and works collaboratively across teams and locations. ---------------------------------------- KEY RESPONSIBILITIES 🔧📞 * Provide day-to-day technical support via ticketing system, email, instant message, and phone * Install, configure, support, and upgrade desktop systems, software, peripherals, and related equipment * Follow up on open issues to ensure timely resolution and high user satisfaction * Proactively identify opportunities to streamline and automate IT support processes * Manage and monitor internal IT assets to maintain accurate inventory records * Set up and manage user access, hardware, and systems as part of employee onboarding and offboarding * Provide facilities-related IT support, including telecom and internet service providers * Support conference room audio/visual equipment as needed * Travel to company locations and provide after-hours support when required * Perform additional duties as assigned ---------------------------------------- PREFERRED EXPERIENCE & SKILLS ⭐ * Basic understanding of corporate IT systems, infrastructure, and technology solutions * Strong ability to communicate technical information to both technical and non-technical users * Experience supporting multiple operating systems: * Windows * Mac OSX * Linux distributions (Debian/Ubuntu, RedHat/CentOS, etc.) * Hands-on experience with computer hardware, mobile devices (iOS & Android), and peripherals such as printers, scanners, and multi-function devices * Self-starter who requires minimal supervision and demonstrates strong problem-solving skills * Resourceful, customer-focused, and able to thrive in a team-oriented environment