Senior Customer Solutions Architect (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Solutions Architect in United States.

As a Senior Customer Solutions Architect, you will serve as a trusted technical advisor, helping enterprise customers maximize value from cloud-native security and monitoring platforms. You will guide clients through onboarding, implementation, and technical enablement, addressing complex environments and unique challenges. This role combines hands-on technical expertise with strategic influence, allowing you to shape customer outcomes and contribute to product roadmap decisions. You will collaborate with cross-functional teams in a remote, international setting while ensuring adoption, expansion, and operational success. Your impact will be felt across multiple large-scale deployments, improving performance, security, and reliability for critical enterprise workloads.

Accountabilities:

• Act as the primary technical advisor for customers, guiding them through platform adoption and implementation.
• Collaborate with Product Managers to influence the product roadmap based on customer requirements and feedback.
• Design, implement, and optimize technical solutions in complex enterprise environments, ensuring scalability, performance, and security.
• Identify expansion opportunities and provide expert guidance to drive customer success and platform adoption.
• Conduct technical enablement sessions, onboarding, and training for customer teams.
• Troubleshoot and resolve advanced technical challenges across cloud-native and SaaS environments.
• Maintain deep knowledge of cloud-native technologies, containers, Kubernetes, DevOps tooling, and security/monitoring solutions.

Requirements

• 10+ years of experience in solutions architecture, field engineering, sales engineering, customer success engineering, or DevOps consulting within SaaS environments.
• Strong expertise in cloud-native technologies including containers, Kubernetes, and cloud platforms.
• Proficiency with DevOps tools such as Terraform, Helm, and API scripting.
• Experience with security and monitoring tools (e.g., Prometheus, Falco) is a plus.
• Proven ability to build and maintain strong customer relationships and deliver technical solutions at scale.
• Excellent communication skills and the ability to work effectively in remote, international teams.
• Analytical mindset with problem-solving capabilities and a focus on driving measurable business outcomes.

Benefits

• Salary range: $152,000–$209,000 USD/year, depending on location, experience, and qualifications.
• Extra days off to prioritize well-being.
• 401(k) Retirement Savings Plan with 3% company match.
• Maternity and parental leave.
• Mental health support for you and your family.
• Comprehensive healthcare benefits for you and your family.
• Remote-first work environment with flexibility.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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