Senior Customer Solution Architect

🚀 CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, and parental control solutions that make internet connections safer for millions of homes. About the Role We are looking for a Senior Customer Solution Architect to join our Delivery team in the UK, supporting customers across EMEA and AMER. This role is a key technical position supporting pre-sales, technical evaluations, integrations, and customer onboarding. You will work closely with prospective and new customers to understand their needs, demonstrate CUJO AI products, and ensure successful end-to-end solution delivery. As a Senior CSA, you will act as a trusted technical advisor, bridging customer requirements with CUJO AI’s products and internal teams. You will collaborate closely with Sales, Product, Engineering, and Delivery to drive successful customer outcomes from pre-sales through onboarding and long-term adoption. This role reports to the EMEA Delivery team leadership. Location: This position is remote-friendly. While we ideally seek to fill the role in the UK, candidates based in other European countries will also be considered. In This Role, You Will: Engage with customers to understand business and technical requirements and present CUJO AI solutions. Design and integrate CUJO AI products (Cloud, Firmware, APIs and SDKs) into customer environments. Lead technical workshops, architecture discussions, solution evaluations and proof-of-concept evaluations. Deliver tailored demos and architecture walkthroughs. Lead proof-of-concepts and technical evaluations. Collaborate with Sales, Product, Engineering, and Delivery teams to align on customer needs. Contribute to technical documentation, best practices, and solution standards. Educate customers and partners on CUJO AI technologies and architectures. Ensure a smooth transition from pre-sales to onboarding and delivery. Support RFP, RFIs and help position CUJO AI against competitors. Requirements What We’re Looking For: Strong technical background in networking, cloud services (preferably AWS), and cybersecurity. 10+ years of combined experience in senior technical roles within large ISPs / NSPs or comparable service provider environments. Proven experience in customer-facing technical roles (Solutions Architecture, Pre-Sales Engineering, Technical Consulting). Excellent communication, presentation, and documentation skills. Proven ability to lead complex technical discussions and solution evaluation. Experience with API and Mobile SDK integrations, cloud infrastructure, and firmware is highly desirable. Ability to collaborate effectively across EMEA and AMER teams. Strong problem-solving skills and proactive mindset. Strong stakeholder management capabilities. Fluency in English (spoken and written). What Will Make You Stand Out: Proven track record of driving customer outcomes, not just successful implementations. Experience influencing product roadmap and priorities through customer feedback. Ability to operate as a trusted advisor to CISOs, senior technical leaders, and executives. A deep commitment to customer experience, thinking beyond deployment to own and improve the end-to-end customer journey and drive long-term customer success. Why Join CUJO AI? Flexible Work – Hybrid or fully remote options based on location. Team Gatherings – Annual company-wide kickoff events and ongoing team activities. Career Growth – Training bonuses for AWS certifications and other learning opportunities. Performance Bonuses – Company-wide annual bonus program. Referral Rewards – Earn up to €1,000 for referring new hires. At CUJO AI, we’re not just building technology—we’re shaping the future of secure and intelligent connectivity. If you're a driven engineer who thrives in dynamic environments and loves building impactful systems, we'd love to hear from you. 📅 Apply by January 6, 2025 – but don’t wait! We’ll hire as soon as we find the right person. 📩 Apply via our recruitment portal. Questions? Email us at careers@cujo.com.