Senior Content Design Manager

What you'll bring to the team Senior Content Design Manager Location: London, Arbor Hours: 37.5 hours per week Contract Type: Permanent, salaried The Senior Content Design Manager leads the creative development, design direction, and visual execution of world-class content across Merlin Entertainments’ global portfolio. This role manages all content design in the business (outside of ATL Communications), ensuring every asset, attraction, and guest-facing environment reflects brand authenticity, creative excellence, and operational feasibility. You will lead a network of internal designers, external agencies, production partners, and IP stakeholders to deliver high-impact content that elevates the guest experience and supports strategic business goals. Your work will cover Marketing content—including Brand, Social Media, CRM, SEO, E-commerce (web/app), and PR—as well as design needs from Attraction Operations and Corporate/Internal Communications teams. This role ensures all design outputs are on-brand and delivered to a consistently high standard. You will work closely with the Senior Content Operations Manager, who focuses on content operations and delivery, with both roles reporting into the VP Global Content. Qualifications & Experience 7+ years’ experience managing creative content design, development, and direction, ideally in entertainment, theme parks, or media. Bachelor’s degree in Design, Creative Arts, Media Production, Marketing, Communications, or related field. Proven track record delivering concept-to-delivery design in branded and/or IP-driven environments. Experience managing multiple projects, teams, agencies, and production partners across geographies. Skilled in budget management, cost planning, and project timelines. Passionate, innovative, and globally minded, with the ability to balance high-volume and strategic content while delivering excellence. Benefits A competitive annual salary 33 days holiday (includes bank holidays) ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service Company bonus Private pension scheme 40% discount online off LEGO 25% discount in our on-site retail shops and restaurants Ongoing training and development opportunities Plus, many more… Pay Range Competitive