Senior Cloud Operations Engineer (CI/CD)

This is a hands-on engineering role that requires deep technical knowledge, strong autonomy, and a proactive mindset. You will be expected to handle complex technical troubleshooting, work closely with cross-functional teams, and continuously improve the reliability and efficiency of the cloud infrastructure.

#LI-Hybrid   #LI-SD2

• Provision, configure, and maintain complex AWS environments to support application deployments across multiple regions and availability zones.
• Support and optimize infrastructure and application deployments, ensuring consistency, security, and high availability across all environments.
• Investigate and resolve complex incidents, performing deep root cause analysis and implementing preventive measures.
• Drive continuous improvement through environment tuning, monitoring enhancements, automation, and infrastructure optimization.
• Support and enhance BAU operations, including OS and application patching, upgrades, certificate management, and maintenance tasks.
• Work closely with application, security, and infrastructure teams to ensure environment readiness and performance alignment with business needs.
• Participate in Disaster Recovery planning and testing, and support clients during DR events.
• Maintain and improve technical documentation, standard operating procedures, and environment runbooks.
• Participate in the on-call rotation and act as an escalation point for advanced technical issues.
• Contribute to automation initiatives using PowerShell or infrastructure-as-code tools.

• 5+ years of experience in Systems Engineering or Cloud Operations, preferably in enterprise or multi-account environments.
• Expertise in AWS core services, including but not limited to: EC2, S3, IAM, VPC, CloudWatch, ELB/ALB, Lambda, and CloudTrail.
• Solid experience with cloud-based deployments and supporting high availability, multi-AZ/multi-region architectures.
• Strong hands-on skills in Windows Server administration and troubleshooting, including Event Logs, Services, Registry, and performance analysis.
• Good understanding of Active Directory and SSO integration (e.g., Azure AD).
• Experience managing and troubleshooting Microsoft SQL Server in production environments (performance, connectivity, backups).
• Familiarity with SQL Server Always On Availability Groups (AAG) and the use of listeners for high availability.
• Strong knowledge of networking fundamentals: DNS, routing, NAT, VPNs, firewalls, TLS/SSL, and load balancing.
• Proficiency in PowerShell and/or other scripting languages for automation and diagnostics.
• Experience with CI/CD pipelines and Infrastructure as Code tools (e.g., CloudFormation, Terraform); Azure DevOps experience is a plus.
• Exposure to AppStream 2.0, Citrix or similar desktop streaming technologies is a strong advantage.
• Familiarity with DR strategies and real-world experience in disaster recovery testing.
• Understanding of ITIL principles and experience working within ITSM frameworks (incident, change, problem management).
• Analytical mindset with a structured and proactive approach to problem-solving.