Senior Account Manager, Data + AI

You’re a Senior Account Manager, Data + AI. 

Location: Halifax or Toronto  

You play a critical role in bridging client strategy, data intelligence, and responsible AI adoption. You’ll partner closely with senior account, strategy, and discipline leads to embed AI-enabled workflows and data-driven insights into client programs—improving efficiency, insight quality, and decision-making while maintaining high standards of judgment, governance, and craft. 

You will act as a trusted advisor at the account level, translating complex business and communications needs into practical, scalable AI and data solutions. You will also lead the delivery of data intelligence and reputation insights that inform strategy, risk assessment, and growth opportunities across client accounts. 

What Are Your Responsibilities? 

AI & Automation Responsibilities  

• Design and implement AI-enabled workflows that translate client and team needs into scalable solutions. 

• Assess tools, use cases, and risk/readiness to recommend the right AI approach per account. 

• Embed AI into strategy and execution with account and discipline leads to improve efficiency and insight quality. 

• Apply AI governance and guardrails to ensure responsible, compliant, high-quality adoption. 

• Support change management so teams use AI effectively—and know where it doesn’t fit. 

Data Intelligence (DI) Responsibilities 

• Deliver data intelligence and Reputation Score reporting, turning findings into actionable insights. 

• Use social listening/media intelligence (e.g., Meltwater) and desk research to spot issues, sentiment shifts, and narrative trends. 

• Integrate media, social, and research signals into clear, insight-led stories (not just metrics). 

• Improve methodologies and reporting quality with analytics, strategy, and account partners. 

• Strengthen new business with competitive insights, analytics, and pitch-ready narratives. 

Client & Account Leadership  

• Lead data and AI workstreams as a senior client contact. 

• Translate complex AI/analytics into clear, client-ready recommendations. 

• Ensure deliverables are high-quality, on time, and aligned to client goals and reputational context. 

• Identify and advance opportunities to expand data and AI impact across accounts. 

What Type of Qualities and Qualifications Should I Have?   

• 6–9+ years of experience in communications, consulting, analytics, strategy, or a related field, with increasing responsibility at the account or program level. 

• Demonstrated experience applying data intelligence, analytics, or research to communications, reputation, public affairs, or brand strategy. 

• Practical experience evaluating or implementing AI tools and workflows in professional services, communications, marketing, or analytics environments. 

• Strong understanding of AI governance, risk considerations, and responsible use principles. 

• Experience working with social listening, media intelligence, or analytics platforms (e.g., Meltwater or similar tools). 

• Confident communicator with strong presentation skills, capable of engaging internal teams and external clients. 

Salary 

The Canada base salary range for this position is $80,000- $105,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. 

AI Use  

We may use artificial intelligence (AI) tools to support our hiring process.  These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. 

Our goal is to offer a role you love within a workplace you’re proud to contribute to each day. To learn more about who we are, visit our careers page. 

We are ChangeMakers  

ChangeMakers is a leading independent agency specializing in building purpose-driven brands and strategies that make a meaningful impact. With deep roots in brand strategy, creative, marketing, communications, and Indigenous engagement, our team works across Canada and beyond to help organizations grow and thrive in meaningful ways.  

An equitable employer  

ChangeMakers is committed to advancing equity, diversity, and inclusion in all its forms—a commitment that enriches our company culture, the ideas we generate, and the quality of service we provide our clients. We strongly encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and other historically marginalized groups.  

If you require accommodation during the recruitment process, we will work with you to meet your needs in accordance with human rights and accessibility legislation.  

At ChangeMakers, we understand that the ideal candidate may not meet every single requirement listed above. If you have relevant experience and a strong interest in the role, we encourage you to submit your application. We welcome creative thinkers and people who bring diverse lived experiences to our team.