Senior Account Manager

Senior Account Manager Department: Account Management Employment Type: Full Time Location: Paris Description The Senior Account Manager (SAM) plays a key role in ensuring the successful planning, coordination, and delivery of client projects throughout the entire marketing production lifecycle. They serve as a primary day-to-day contact for client stakeholders and internal teams, maintaining a strong focus on quality, timeliness, and impact. This role requires someone who can manage complex workstreams, contribute to strategic discussions, and ensure every touchpoint meets or exceeds expectations. With a comprehensive understanding of the end-to-end print / POSM production delivery process — from brief to execution, the SAM ensures consistency, collaborative momentum, and ongoing improvement. They also assist the Account Director in identifying opportunities and fostering a culture of continuous development. This role requires regular travel to Marseille for approximately two days every two weeks. Responsibilities Own and oversee daily project management from briefing to delivery, ensuring clarity, accuracy, and control throughout. Foster and sustain strong relationships with client-side contacts, serving as a reliable, solutions-focused partner. Work closely with creative, performance, and production teams to ensure alignment and punctual delivery. Contribute to strategic scoping and briefing sessions, helping shape solutions that meet brand, shopper, and procurement goals. Ensure quality control procedures are upheld and outputs meet all brand, budget, and timeline requirements. Support internal reviews and retrospectives to drive operational improvements and repeatable best practices. Promote consistent documentation, status tracking, and reporting to ensure teams and stakeholders stay aligned. Work closely with AMs on complex briefs, offering strategic support and guidance. Skills and Experience Minimum 6 years’ experience in client services, marketing, print/POSM production, or retail campaign delivery — ideally in an agency environment. POSM/Promo/Merchandising experience is Mandatory (no Print only). Proven track record managing complex, multi-stakeholder projects in fast-paced environments. Excellent project management, timekeeping, and organisational skills. Strong communicator and confident relationship builder at all levels, who can manage multiple stakeholders and priorities. Good commercial awareness and attention to budget control. Able to proactively identify risks and recommend solutions. Comfortable navigating ambiguity and able to course-correct when needed. Understanding of shopper marketing and/or retail activation is a plus. Fluent in French and English. Equal Opportunities adm-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.