Security Officer - Stratford

JOB TITLE: Security Officer REPORTS TO TITLE: Facilities Manager BUSINESS FUNCTION/ SUB-FUNCTION: Estates/Facilities LOCATION: London ROLE PURPOSE: The Security Officer is responsible for ensuring a safe, secure, and welcoming environment for staff, students, and campus visitors. This role includes managing campus security, monitoring the activity of students, staff, and visitors, and providing a high standard of customer service. The Security Officer will operate across various college premises, ensuring both security and a positive experience for all on site and in the neighbouring community. The role requires flexibility to work at any time during campus opening hours, which are from 7:00 am to 9:30 pm Monday to Friday and from 7:00 am to 7:00 pm on Saturdays and Sundays, unless otherwise specified. ROLE and RESPONSIBILITIES: Campus Security and Surveillance: Monitor access, access control systems, and other security measures, providing a first line of response to security activations, incidents, or system faults. Conduct regular patrols across the campus to ensure the safety and security of all buildings, grounds, and personnel. Check and verify identification for staff, students, and visitors to ensure authorised access. Visitor and Delivery Management: Greet and assist visitors, staff, and students upon arrival, providing information and ensuring they adhere to campus policies. Manage and monitor deliveries, ensuring they are received and handled according to campus procedures. Security Checks and Access Control: Inspect doors, windows, and gates to confirm security, using campus keys to manage building access. Monitor closed buildings to detect and address unauthorised access or suspicious activities. Oversee key control procedures, including issuing and tracking keys for authorised personnel. Incident Management and Reporting: Prepare detailed incident reports for any security-related occurrences, documenting all relevant information accurately. Provide support for emergency response procedures, including health and safety protocols and evacuation plans. Customer Service and Assistance: Offer guidance and assistance to visitors, clients, contractors, and staff, addressing any questions or concerns they may have. Assist with lockout services, jump-starts, and other public assistance tasks as required. Compliance and Ad-hoc Tasks: Ensure adherence to campus health and safety policies, including conducting routine inspections to maintain security and safety standards. Act as first aider and fire warden. Support ad-hoc security operations and other tasks as directed by the Facilities Manager. Essential Skills and Experience: Hold a valid SIA Door Supervisor licence. Ability to interact effectively and professionally with employees, contractors, consultants, visitors, and management, as well as local police and fire authorities. Excellent communication skills. Skilled in performing building security checks and lock procedures. Excellent awareness and surveillance skills. Ability to understand and follow specific instructions and procedures. Experience in working in a similar role. Flexibility to work at any time of the campus operation hours (unless specified otherwise). Desirable Skills and Experience: Valid SIA CCTV license. Knowledge of security and safety systems. Knowledge of emergency and evacuation procedures.