Seasonal Steward - Jedburgh Abbey

Starting salary: £25,770 Contract type: Part Year Permanent Grade: 1 Location: Jedburgh Abbey, Abbey Bridge End, Jedburgh, TD8 6JQ Working Hours: 4 days out of 7, 28 hours per week, weekend working expected, hours between 9:00 to 17:30 Interviews: To be held in person on week commencing 26 January 2026 Your role of Seasonal Steward will be a part year permanent position up until 30 September 2026. The likely start date for this role will be April 2026. Are you looking for a seasonal job that is both fun and unique? You'll gain valuable experience in the tourism industry as you help to bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Jedburgh Abbey during the season. You will be part of the team looking after Jedburgh Abbey and join the existing staff in welcoming and interacting with visitors. One of the four great Abbeys established in the Scottish Borders in the 1100s, Jedburgh Abbey is famous for its beautiful Romanesque/gothic architecture. For more information about the post and information about the team, please access the full job description for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser. Benefits of joining us at Historic Environment Scotland Enrolment onto a Civil Service Pension scheme – 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties Key Responsibilities of this role • Provide visitors with a warm welcome when they arrive at the site, explaining the best route to take and highlighting the various attributes of the site. • Make sure every visitor has an excellent experience by being helpful, friendly, efficient and kind. • Deal professionally and pleasantly with varied customer needs and queries. • Sell tickets and shop items, handle payments, and ensure the correct financial procedures are followed accurately. • Assist the site team in ensuring accurate stock management and help with stock ordering and deliveries as required. • Stay up to date with safety procedures like fire plans, evacuation routes, incident response guidelines and where to find First Aid supplies. • Follow health and safety guidelines to make sure everyone has a safe and enjoyable visit. • Work together with the monument team to achieve overall commercial performance targets. • Help keep the site, shop and toilets immaculate. • Willingness to work outside when required. • Encourage visitors to explore other Historic Environment Scotland sites. Key requirements of the role: In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses: 1. Why you are interested in the post with Historic Environment Scotland 2. How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria. Essential Criteria: Experience delivering high standards of service. A passion for working in the heritage tourism industry. Proven ability to deal professionally and pleasantly with varied customer needs and queries. Proven ability to work collaboratively and flexibly with colleagues. Required to work weekends and bank holidays as part of a 7-day working week. Find out more about desirable skills and experience in our full job description 20251209_Seasonal Steward Jedburgh 3726.pdf. We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers. We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at southrecruitment@HES.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team. Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post. To submit your application online, please read our ‘How to Apply’ section followed by ‘Apply Now’ button to begin your application.