Run Pacer (Full Time) - Oxford Street

As the New Balance Run Pacer, your passion for running and fitness is an integral part of providing a premium service experience to our Run Store Consumers. Your time is spent one-on-one with the consumer and educating the staff on selling skills, product knowledge, and the brand. ESSENTIAL DUTIES & RESPONSIBILITIES Be the in-store running expert. Share your passion, knowledge, and experience with customers to help them find the perfect gear for their running goals. Deliver an exceptional customer experience by guiding runners through the entire journey, from entry to purchase, ensuring they leave inspired and informed. Drive performance and sales by achieving KPI’s and boosting the running category through personalized recommendations and product expertise. Elevate running knowledge within the store by partnering with the Training Champion to educate and inspire the team on running products, trends, and best practices. Actively stay up to date on running trends and maintain strong knowledge of competitor running products to provide informed advice and insights. Engage with the local running community – participate in races, organize store runs, and build authentic connections with runners in your area. Provide on-site support at New Balance sponsored running events, representing the brand and engaging with runners to create memorable experiences. Maintain a premium store environment by following visual and operational standards that reflect the New Balance brand. Support daily store operations, including opening and closing procedures, and assist the management team with additional tasks as needed. Champion health, safety, and compliance by adhering to company policies and environmental standards. JOB REQUIREMENTS Strong passion for running and an active runner lifestyle (regular training, participation in races, and community involvement). In-depth knowledge of running products and technologies, with the ability to compare and explain differences between brands and competitors. Commitment to staying up to date on running trends, innovations, and performance gear. Ability to share running expertise and educate both customers and store team members. Excellent customer service and communication skills to create an engaging and informative experience. Team spirit and willingness to collaborate with the Training Champion to elevate running knowledge in-store. Availability for flexible working hours, including weekends, holidays, and occasional support at New Balance sponsored running events. ADDITIONAL BENEFITS: Competitive compensation Potential to earn more through our Retail Bonus Scheme Great development opportunities Inclusive working environments across all our European locations Generous staff discount Project involvement across our European region Flexible uniform package