RQ00376 - Technical Writer - Senior
Maarut- Over the duration of engagement, the Ontario Health Blueprint resources will be responsible for the following key deliverables:
<\/span><\/li>- Collaborate closely with Health Data & Platform Architect and Health System Solutions Designer to capture and document:
<\/span><\/li>- Data governance frameworks
<\/span><\/li>- Conceptual and logical architecture models
<\/span><\/li>- Integration flow diagrams
<\/span><\/li>- Consent and access control policies
<\/span><\/li>- Roadmaps and program structures
<\/span><\/li>- Terminology alignment plans
<\/span><\/li>- Design visuals and infographics that clearly communicate architecture concepts, system flows, data standards, and interoperability strategies
<\/span><\/li>- Develop and maintain a library of standardized templates (architecture decks, briefing notes, design documents, stakeholder reports, one\-pagers)
<\/span><\/li>- Translate complex system models into public\-sector\-appropriate briefing materials for Ministry stakeholders, external partners (e.g. Infoway), and non\-technical audiences
<\/span><\/li>- Maintain consistency across documentation by applying Ontario Healthâs visual identity, language guidelines, and accessibility standards (AODA)
<\/span><\/li>- Assist in the creation of artifacts for reporting, and governance forums
<\/span><\/li>- Version and archive artifacts to ensure governance traceability and reuse
<\/span><\/li> <\/ul>Must haves:
<\/p>- Minimum 5+ years of experience in technical writing, communications, or knowledge management in a healthcare, public sector, or IT architecture environment
<\/span><\/li>- Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma)
<\/span><\/li>- Strong writing and editing skills across a variety of document types (strategic briefs, technical diagrams, stakeholder reports, user guides, implementation plans)
<\/span><\/li>- Understanding of health data interoperability standards {e.g., Fast Healthcare Interoperability Resources (FHIR), Systematized Nomenclature of Medicine â Clinical Terms (SNOMED CT), Logical Observation Identifiers Names and Codes (LOINC)} and their role in architecture and design documentation
<\/span><\/li>- Ability to interpret solution design inputs {e.g., Solution Design Documents (SDDs), integration patterns} and present them clearly and accurately
<\/span><\/li>- Experience supporting governance or architecture teams in diagramming complex system flows, data structures, and platform interdependencies
<\/span><\/li>- Familiarity with version control (e.g., SharePoint, Git, Confluence) and collaborative documentation practices
<\/span><\/li>- Understanding of AODA compliance and ability to design accessible, inclusive visual and written content
<\/span><\/li>- Knowledgeable of FIPPA and PHIPA and how it applies to healthcare IT solutions
<\/span><\/li> <\/ul>Responsibilities:
<\/p>The Communications & Visualizations Designer will:
<\/p>- Create professional technical project and user documentation, including systems and operational procedures.
<\/span><\/li>- Develop online documentation for internal and external audiences.
<\/span><\/li>- Design and maintain visual assets including infographics, architecture maps, flow diagrams, and stakeholder\-facing visuals.
<\/span><\/li>- Apply Ontario Healthâs documentation standards, including AODA compliance, branding, and language guidelines.
<\/span><\/li>- Collaborate with cross\-functional teams (e.g., architects, designers, governance leads) to translate technical concepts into accessible formats.
<\/span><\/li>- Support governance and reporting forums by producing briefing decks, summary visuals, and dashboard\-style progress updates.
<\/span><\/li>- Maintain version control and traceability of documentation using platforms such as SharePoint, Confluence, or Git.
<\/span><\/li>- Develop and manage standardized templates for architecture decks, briefing notes, design documents, and stakeholder reports.
<\/span><\/li>- Publish documentation on portals and collaboration platforms, ensuring accessibility and consistency.
<\/span><\/li>- Communicate effectively with technical and non\-technical stakeholders, adapting content for diverse audiences.
<\/span><\/li>- Use authoring and illustration tools (e.g., Adobe Creative Suite, Lucidchart, Visio, Figma) to produce high\-quality deliverables.
<\/span><\/li>- Ensure alignment with health data interoperability standards (e.g., FHIR, SNOMED CT, LOINC) in documentation and visuals.
<\/span><\/li>- Creates professional technical project and user documentation, including systems and operational procedures
<\/span><\/li> <\/ul>Desired Skills:
<\/p>- Experience in the creation of technical project and user documentation
<\/span><\/li>- Knowledge and experience in developing online documentation
<\/span><\/li>- Knowledge and experience with documentation or collaboration platforms (e.g., Azure DevOps, GitHub, ServiceNow Knowledge Base, MadCap Flare)
<\/span><\/li>- Knowledge and experience with communications protocols
<\/span><\/li>- Experience with Ontario Government standards for documentation
<\/span><\/li>- Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation
<\/span><\/li>- Excellent verbal and written communication skills; presentation skills; and interpersonal skills
<\/span><\/li>- Ability to communicate with cross\-functional teams (development, business) and a wide range of audiences
<\/span><\/li>- Experience with office automation suites, presentation tools, and at least one authoring package
<\/span><\/li>- A team player with a track record for meeting deadlines
<\/span><\/li>- Proficiency in English
<\/span><\/li>- Knowledge, understanding and experience in publishing documentation on portals and\/or websites, and in using collaboration tools
<\/span><\/li> <\/ul><\/span>Requirements<\/h3>
Required Experience \/ Evaluation Criteria: <\/span>
<\/p>- Minimum 5 yearsâ experience as a Technical Writer on electronic health\-related projects in Canada, preferably in Ontario.: 20 Points<\/span>
<\/span><\/li>- Knowledge of Healthcare Information Systems used throughout the province of Ontario.: 20 Points<\/span>
<\/span><\/li>- Experience working in the health care industry, specifically in health care administration\/health care IT.: 20 Points<\/span>
<\/span><\/li>- Experience defining governance, principals, policies and procedures and leading business and\/or IT transformation initiatives.: 20 Points<\/span>
<\/span><\/li>- Knowledgeable of PHIPA and privacy legislation and how it applies to healthcare IT solutions.: 10 Points<\/span>
<\/span><\/li>- Experience dealing in a complex multi private\/public stakeholder environment.: 10 <\/span>Points<\/span>
<\/span><\/li> <\/ul><\/span>
<\/p><\/span>
<\/p>Deliverables:<\/span>
<\/p>- Translate technical concepts into plain\-language visuals for broad stakeholder understanding.<\/span><\/span>
<\/li>- Create visual system architecture maps aligned to the Health Data Utility conceptual design.<\/span><\/span>
<\/li>- Develop visual end\-to\-end data flow diagrams across clinical, public health, population health, and research domains.<\/span><\/span>
<\/li>- Produce briefing decks and summary visuals for executive and inter\-ministerial presentations.<\/span><\/span>
<\/li>- Design visuals representing the governance structure and program delivery streams.<\/span><\/span>
<\/li>- Create visual timelines and roadmaps.<\/span><\/span>
<\/li>- Design stakeholder\-facing infographics.<\/span><\/span>
<\/li>- Develop standardized templates for solution briefs, system overviews, and technical artifacts.<\/span><\/span>
<\/li>- Create and maintain a visual asset library for icons, components, and layout standards.<\/span><\/span>
<\/li>- Design dashboard\-style progress visuals for governance reporting and delivery status updates.
<\/span><\/span><\/li> <\/ul><\/span>
<\/p><\/span>
<\/p>Must Haves:<\/span>
<\/p>- 2 years \- <\/span>Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma)<\/span> <\/span>
<\/span><\/li>- 2 years \- Understanding of health data interoperability standards {e.g., Fast Healthcare Interoperability Resources (FHIR), Systematized Nomenclature of Medicine â Clinical Terms (SNOMED CT), Logical Observation Identifiers Names and Codes (LOINC)} and their role in architecture and design documentation <\/span>
<\/span><\/li>- 2 years \- Understanding of AODA compliance and ability to design accessible, inclusive visual and written content <\/span>
<\/span><\/li>- 1 year Knowledgeable of FIPPA and PHIPA and how it applies to healthcare IT solutions<\/span> <\/span>
<\/span><\/li> <\/ul>Healthcare information systems, PHIPA, leading or being a part of transformation initiatives, <\/span>Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma)<\/span> <\/span>
<\/p>
<\/div><\/span>
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- Create visual system architecture maps aligned to the Health Data Utility conceptual design.<\/span><\/span>
- Knowledge of Healthcare Information Systems used throughout the province of Ontario.: 20 Points<\/span>
- Knowledge and experience in developing online documentation
- Develop online documentation for internal and external audiences.
- Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma)
- Collaborate closely with Health Data & Platform Architect and Health System Solutions Designer to capture and document: