Revenues Business Consultant
MRIRole Overview:
MRI Software is on a mission to transform the public sector by redefining how local authorities deliver Revenues & Benefits services. We are seeking an experienced and motivated Revenues Business Consultant to join our growing Professional Services team. This is an exciting opportunity to play a pivotal role in shaping the future of council tax and business rates software services across the UK.
You’ll be working with clients to implement best practices, deliver tailored consultancy and training, and support ongoing optimisation of MRI’s Revenues solutions. This role offers the opportunity to work on diverse and impactful projects, ranging from straightforward account fixes to full-scale software conversions.
As part of our Professional Services team, you’ll also be eligible for participation in our Professional Services Bonus Scheme, which rewards high performance and successful project delivery.
Key Responsibilities:
Deliver high-quality training to new and existing customers on MRI’s Revenues & Benefits software.
Conduct on-site and remote consultancy, including data checking, software configuration, and go-live support.
Provide subject matter expertise in Council Tax and/or Business Rates, guiding clients through challenging scenarios and system improvements.
Support customers with data cleansing, data extraction (e.g., for Freedom of Information requests), and the preparation of management returns.
Lead or contribute to the planning and execution of software conversions and upgrades.
Assist in the creation and delivery of end-of-year process webinars, seminars, and documentation.
Investigate customer-reported issues in detail, provide resolutions or workarounds, and communicate updates effectively.
Produce bespoke reports and insights using your knowledge of system architecture and database structures.
Maintain and improve customer-facing training and reference documentation.
Collaborate with internal teams, including development and support, to escalate and resolve technical issues.
Requirements:
Minimum of 3 years’ experience working with Council Tax or Business Rates software, preferably MRI (formerly Academy / Capita One).
Strong understanding of local government revenue processes and regulatory requirements.
Excellent analytical and problem-solving skills.
Strong verbal and written communication abilities.
Ability to work both independently and as part of a collaborative, cross-functional team.
Capable of managing multiple projects while meeting deadlines and maintaining high quality.
Technically minded, with experience in system interfaces and database reporting.
Proficient in Microsoft Office (Excel, Word, PowerPoint).
Experience delivering software training and user workshops.
Knowledge of public sector data standards and audit/compliance frameworks.
Familiarity with SQL or data query/reporting tools.
An enthusiastic, proactive approach to client engagement.
Proven ability to build and maintain strong client relationships.
Willingness to travel across the UK when required.
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
Invest in our competitive Personal Pension plan and help set you up for your future.
Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
An attractive Bonus scheme that rewards you for the hard work you do.
Income Protection Plans give you the peace of mind you deserve.
Further your professional development and growth with our generous Tuition Reimbursement Schemes.
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!