Rent Officer

Proposed Interview Date: Week Commencing Monday 12 January 2026 Closing Date: Wednesday 24 December 2025 Contract Type: Temporary until December 2026 Salary: FC6 - £30,61929 to £33,732.26 Working Pattern: 36 Hours per week Location: Fife House Glenrothes Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement. Key Responsibilities Rent Collection & Income Maximisation: Engage with tenants to recover rent arrears and maximise income, working collaboratively with Housing Benefit Assessment Teams, Housing Area Teams, and Third Sector partners. Customer Engagement: Conduct home visits and office interviews to negotiate repayment plans and ensure appropriate recovery actions, including initiating legal proceedings when necessary. Financial Assessment: Apply relevant legislation and guidance to assess tenants’ financial circumstances, ensuring accurate decisions that benefit both tenants and Fife Council. Workload Management: Take a proactive approach to managing your caseload, maintaining high levels of accuracy and meeting required timescales. Ability to travel within Fife, successful candidates will be required to travel to their designated area, to liaise with colleagues and meet tenants both in their homes and local offices. The Ideal Candidate You should possess strong communication skills, both verbal and written, with the ability to engage effectively with a wide range of individuals. A good working knowledge of DWP Benefits and Rent processes is desirable. Experience in working with the public is essential. Confidence in using IT applications and the ability to work with various software packages effectively. Educated to SCQF Level 6 (e.g., Highers, SVQ Level 3) or equivalent, ideally in a financial or customer service-related field. Further Information Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services Directorate Information - Council Department information Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial. Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk As a progressive employer, we offer the opportunity to work in this role as a “blended working” arrangement with home-working opportunities and occasional office-working as required. While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required. For more information, please contact: Ann White, Ann.White@fife.gov.uk