Regional Sales Director, North America West
Upstream Works Software Careers
Full-time
Remote
Canada
$100,000 - $130,000 USD yearly
Opportunity
The opportunity of a lifetime awaits if you are passionate about enabling some of the world’s leading brands to succeed regarding the CX (Customer Experience) & AX (Agent Experience) outcomes they provide to their customers and staff.
We are not a start-up with unrealistic expectations! We have been in business for over two decades and have a team that is vastly experienced and can help YOU grow. This doesn’t mean we are not fun, as we are! It does mean we are a stable business, with zero debt, privately held with a precise plan of how to continue our sustained, organic growth strategy working through a network of global sales and consulting partners.
You will find an amazing culture with rocket ship ambitions – Rockstars only need apply!
Overall Summary
Upstream Works is an organization focused on the delivery of empowering solutions for customers and employees alike, forming the foundations of the rapidly changing customer experience industry. We help some of the world’s leading brands deliver amazing customer experiences and deliver complex digital transformation agendas.
We are currently looking for a Regional Sales Director for our North America - West territory that will be a key contributor to the overall business.
The Regional Sales Director (RSD) is the heartbeat of our organization across their territory, establishing and fostering relationships with our partners to build new business. The RSD will work with partners who have recently launched our solutions to ensure customer engagement, drive customer adoption and satisfaction.
About You
So, how do you know you’re our new Regional Sales Director? To start, you have a strong background in the contact center industry. Beyond that, you are a hunter and know how to close sales. You also know how to build relationships with partners and customers alike.
Here's how your intelligence, dedication, and drive come into play:
- You have 7-10 years experience in software sales.
- Experience in the contact center industry is ideal
- Proven track record of quota attainment and over-achievement.
You are ready to:
- Spearhead the establishment of our solution to our partners and customers.
- Proactively engage customers to support the adoption and value realization of our solution, ensuring maximum sales opportunities within our partner community.
- Grow customers’ depth of understanding by providing educational sessions on new and existing features.
- Act as the Domain Expert for the reseller base.
- Lead the effort to spot, identify and/or up sell opportunities through close and log these as leads in our CRM.
- Advocate the customers’ and resellers’ needs/issues internally, across departments.
- Create customer advocates to generate strong references, referrals, and case studies.
- Capture and maintain up to date communications, conversations, and correspondence with customers.
- Contribute, author, and edit customer facing proposals and content
You are:
- You possess a flexible personality that thrives in a fast-paced environment and culture.
- You are a multitasker and can adjust priorities on-the-fly.
- You have strong interpersonal, communication, and presentation skills, along with an ability to work with a broad range of clients.
- Creativity is part of who you are, and you can see and develop the big picture.
- You can think of innovative ways to help get the job done and help your customers build creative strategies to implement our product successfully.
- You are proactive - You don’t wait for people to tell you what to do. You can manage yourself and manage up and down. You can also manage both short-term and long-term priorities simultaneously.
- Professional – You will be liaising with a wide range of customers and partners including global 500 companies. It is important that you are always professional.
- You are a facilitator and consensus builder - Strong interpersonal and relationship building skills as you will be required to interact with cross-functional team members throughout the company to advocate for customer needs.
This is a career defining position that will allow you to grow with a small but mighty department and put your mark on our partners, sales team, and customers’ success.
The source of our extraordinary growth is our motto - Faciamus Quae Dicimus; We Do What We Say – and we stand by it. We are eager for applications from the highest performing candidates that are prepared to stand by their promises and deliver a marvelous experience to their colleagues, partners, and customers.
We are relentless in our pursuit of customer satisfaction, so the ideal candidate will be able to cultivate relationships with our partners and customers that empower them to deliver solutions that provide exceptional customer experiences. Importantly, you will be a great communicator and instill confidence regarding our service delivery and solution capability.
This role will be fully remote, working out of your home office in Toronto or western Canada. Our head office is located at 7777 Weston Road, at the corner of Highway 7 and Weston Road in Woodbridge, Ontario Canada.
Compensation: Base (100 - 130k) + Commission. This posting is for an existing vacancy.
Upstream Works welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Given the evolving COVID-19 situation and its impact on the way we work, Upstream Works is committed to taking every precaution reasonable in the circumstances to provide a healthy and safe environment for all staff members, contractors and visitors. We believe that each employee plays a vital role in preventing the spread of COVID-19 in the workplace. As such, Upstream Works requires all employees to be fully vaccinated and boosted. Successful candidates will be asked to provide proof of their COVID-19 vaccination status. Information regarding all individual’s vaccination status will only be collected, used, and disclosed exclusively to ensure a safe work environment. It will be stored in a secure location and protected and in accordance with our Privacy Policy and all applicable privacy legislation and regulations. This requirement is subject to the Ontario Human Rights Code or applicable human rights legislations in other Canadian provinces or countries in which Upstream Works operates. Accommodation will be provided to candidates who are legally entitled to accommodation under the human rights legislation such as the Ontario Human Rights Code and applicable human rights legislations in other Canadian provinces or countries in which Upstream works operates. We will continue to stay abreast of all requirements and follow all current Public Health guidelines to protect ourselves and others.