Reception Team Lead

Reception Team Leader | Administration/Customer Service | Cambridge | Full time | Permanent | 37.5 hours Spire Cambridge Lea Hospital is seeking a Reception Team Lead to join our dynamic team. This is an exciting opportunity to take on a hands-on leadership role, ensuring the smooth running of our reception services and delivering an exceptional patient experience. Key Responsibilities (include but are not limited to) Lead and support the reception team across varied shifts Promote Spire’s purpose, vision, mission, values, and behaviours Manage timecards, sickness, annual leave, and ensure optimum cover Prepare rotas and flex staffing in line with business needs and budget Set annual objectives, conduct regular 1:1s and team briefs Participate in recruitment, training, and induction processes Achieve KPI targets set by Spire Conduct departmental audits and ensure compliance (DSE, Health & Safety, mandatory training) Investigate Datix incidents and implement improvements Represent the department at meetings, including Patient Experience forums Maintain professional communication and liaison with other hospital departments Ensure confidentiality in line with GDPR regulations Uphold a professional reception environment and uniform standards Resolve or escalate patient complaints appropriately What We’re Looking For Previous experience in a supervisory or team lead role (Healthcare setting would be desirable) Strong organisational and communication skills Ability to manage rotas and staff performance effectively A proactive approach to problem-solving and continuous improvement Working Hours: Rotational shifts over 5 days, typically Monday to Friday and 1 in every 4 weeks. (Uplift/enhancements on shifts after 8pm and weekends) Shifts range between 6am – 9pm Lead would be responsible for picking up cover where there are gaps or absences Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance For us, it's more than just treating patients; it's about looking after people. Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. “Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.”