Project Manager, Software Implementation (Windows, Doors & Glass)
CynclyJob Title: Project Manager, Software Implementation (Windows, Doors & Glass)
Location: Lisbon (Hybrid)
Contract: Permanent, Full Time
About Us:
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.
Opened in 2025, our Lisbon Regional Operation Center has grown to over 60 employees within less than ten months, with ambitious plans to expand to 300 employees by 2027.
What we are looking for:
We are seeking a customer-facing Project Manager to lead and deliver software implementation projects for our Windows, Doors & Glass solutions. The ideal candidate is highly organized, execution-focused, and comfortable managing multiple stakeholders while ensuring predictable, on-time delivery outcomes.
This role involves coordinating cross-functional teams, managing customer expectations, and driving delivery discipline throughout the implementation lifecycle.
Responsibilities:
• Own end-to-end delivery of assigned customer implementation projects, ensuring execution aligns with scope, schedule, and delivery standards
• Act as the primary point of contact for customers throughout the implementation lifecycle
• Develop and maintain detailed project plans, schedules, milestones, and dependencies to ensure predictable delivery
• Coordinate global, cross-functional resources including consulting, engineering, support, and customer teams
• Manage project scope, schedule, and change control to maintain delivery timelines and customer outcomes
• Monitor project health and proactively identify risks, implementing mitigation plans when needed
• Provide clear and consistent project status updates to customers and internal stakeholders
• Facilitate customer meetings, status reviews, and milestone checkpoints
• Escalate delivery risks or customer issues appropriately to maintain project momentum and customer confidence
• Ensure successful project closure and customer satisfaction at go-live
Requirements:
• Configure and customize software applications to meet customer requirements
• Develop and maintain VBScript-based logic, UI customizations, automation routines, and integration scripts
• Write and maintain SQL queries, stored procedures, triggers, and data transformation scripts
• Assist in system data modeling, data mapping, and database updates
• Engineer: Completed Bachelor of Science in Engineering, Engineering Technology or equivalent
• Technical education/knowledge in Fenestration manufacturing processes/ERP implementation experience
• 2–3 years of experience with software implementation
• Service oriented with the motivation to meet tight deadlines
• Adept at overseeing multiple tasks and projects
• Ability to perform individually while working as part of a global team
• Solves problems independently and takes ownership of assigned project tasks
• Skill to absorb technical information and communicate this to varied audiences
• Excellent communication and problem-solving skills
• Works independently and effectively at client sites
• Detail oriented
Preferred (Nice-to-Have) Skills:
• Experience with ERP, CRM, or workflow automation systems
• Exposure to business logic scripting in other languages (e.g., PowerShell, Python, JavaScript)
• Familiarity with SDLC processes, version control tools, and ticketing systems
• Background working with manufacturing, logistics, financial, or vertical-specific software
• A strong knowledge of software systems
Working for us:
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills — and we thrive when we work together with openness, trust, and respect.
Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.
We celebrate the different ways people contribute and encourage everyone — from every background — to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.
If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in — come join us.