Program Manager

Experience: 10+ years of progressive experience in IT operations, with at least 5 years in a leadership or management role. Demonstrable experience with large-scale IT environments, including on-premise, hybrid, and cloud infrastructures. Technical Skills: Strong expertise in ITIL and ITSM frameworks (ITIL v3 or v4 certification highly preferred). Extensive experience with Cloud Operations (AWS, Azure, or GCP certifications are a plus). Proficiency in service management platforms (e.g., ServiceNow, Jira Service Management). Solid understanding of networking, cybersecurity principles, and data center operations. Experience with scripting and automation tools (e.g., Python, PowerShell, Ansible) is a plus.