Product Manager – Integrated Payments

Location: Remote Department: Product About the Role We are seeking a Product Manager to lead the development of world-class integrated payments products. This individual will play a critical role in translating complex business requirements into actionable technical solutions, ensuring our payments offerings deliver measurable value to both our customers and our internal teams. This is a highly cross-functional position requiring collaboration with Product, Engineering, Payments Operations, Customer Support, and external partners. The ideal candidate will be equally comfortable in a customer-facing meeting, a technical deep-dive with engineers, or delivering a webinar to train internal teams. Responsibilities • Interpret product strategy & execute the vision. • Own the product lifecycle for integrated payments solutions, from concept to launch to iteration. • Translate business requirements from the Payments department into clear, prioritized technical requirements. • Drive roadmap planning and ensure alignment with company strategy. • Take a role as a cross-functional leader in the company who ensures that all teams have what they need to succeed. • Partner with Engineering to scope, design, and deliver scalable payment products. • Collaborate with Customer Support and Operations to act as an Escalation Tier for troubleshooting, product improvements, & issue resolution. • Work closely with Sales, Marketing, and Customer Success to ensure product-market fit and effective go-to-market strategies. • Customer & Partner Engagement • Interact directly with customers and partners to gather feedback, troubleshoot issues, and validate solutions. • Represent the product in customer-facing settings including webinars, trainings, and industry events. • Act as the “voice of the customer” within the organization. • Documentation & Communication • Produce high-quality product documentation, requirements specs, FAQs, and training materials. • Deliver compelling internal and external presentations that explain both the what and the why behind our product strategy. • Ask the right questions to uncover true business needs and technical constraints. Qualifications • Required • 2+ years of Product Management or related experience in SaaS, Fintech, or Payments. • Proven ability to translate business requirements into technical deliverables. • Strong interpersonal skills; able to build trust across teams and with external partners. • Excellent written and verbal communication skills, with experience presenting to executives and customers. • Demonstrated success managing complex, cross-functional projects. • Familiarity with payment processing, integrated payments, or financial services. • Preferred • Background in Payments, Fintech, or E-Commerce SaaS. • Hands-on experience with payment gateways, processors, or PayFac models. • Experience acting as a customer-facing subject matter expert or trainer. • Technical fluency (APIs, integrations, data flows) with the ability to have informed conversations with engineers. Success in this Role A successful Product Manager in this role will: • Deliver integrated payments products that are reliable, innovative, and market-leading. • Build alignment across business and technical teams. • Create clarity from complexity through excellent documentation, communication, and presentation skills. • Represent the company with professionalism in customer and partner interactions. • Consistently ask the “why” behind requirements, ensuring solutions meet true business needs.